Product Manager - Banking Products

Company: EDWARD JONES
Location: Bolingbrook
Posted on: May 6, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work. In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors. The Product Manager, Banking Products will be responsible for leading several strategic initiatives for the firm. This energetic and strategic product leader will partner across the organization to develop strategy and roadmaps, create new products and solutions, and drive adoption by clients and branches. The Banking Products department is responsible for ensuring that branch teams and clients have a consistent supply of high-quality cash and lending products that meet client needs and align with our business model. From marketing and communication elements to the detailed product features, your work will have a significant impact firm-wide. Working in this collaborative environment, you will be challenged to bring fresh perspectives that allow us to exceed client expectations in a continuously evolving marketplace. Responsibility Summary: Collaborate with the team to develop and execute the firm's co-brand credit card and payments product strategy to ensure branch teams have quality products (credit card, debit card, ATM, bill pay, check-writing, etc.) and support needed to help clients achieve their financial goals. Participate in the design and development of innovative payments products that align with firm advice and guidance, that are simple/easy to use and that are market parity or better with industry available options. Gather data and insights and conduct analysis of advanced complexity that inform product strategy and development. Develop and advocate for an informed perspective for what the Edward Jones product experience should be and how to get there. Responsible for co-brand credit card and banking services product partner relationships of moderate to significant size, complexity, number or impact in order to: manage and maintain services offered to Edward Jones clients, including influencing recommendations to add / remove / change products or product partners as needed help shape and execute product business plans that align with firm strategic direction; business plans will include estimated financial outcomes and product innovation plans ensure that product literature and support is effective (quantity and quality), aligned with key firm messages and compliant; work in partnership with third-party partners, Marketing and other internal stakeholders to develop and deliver marketing collateral to branch teams work with internal and external stakeholders to integrate Payments offerings with existing branch and client systems to create an enjoyable experience for both branch teams and clients resolve moderately complex / broad product partner issues as escalated; oversee the servicing component of our third-party relationships, ensuring a positive service experience for branch teams and clients interacting with our partners regularly interface with product partner peer contacts (Eg. relationship managers, product analysts, divisional sales managers, and operational managers) Serve as a subject matter expert for the Payments products for the firm. Includes broad and some advanced knowledge of products features, benefits, pricing, etc. and their relative positioning in the marketplace. Develop understanding of rules and potential changes in the tax, legal and regulatory environment pertinent to payments Leads certain additional responsibilities specific to the team or area (Eg. recruiting, training, product partner coordination, wholesaler effectiveness) Participate in broad division, firm or industry initiatives and events as needed to represent the product line in alignment with firm strategy (Eg. cross divisional-projects, internal committees, product partner events, regional events, industry groups, etc.) Qualifications Required in the Job: 7 years of relevant experience such as product development, product management, client experience strategy. Financial services experience is ideal, but not required. Vendor management experience preferred Payments or co-brand credit card experience preferred. Series 7, 66 required within 18 months of hire. Bachelor's degree required; progress toward advanced degree or relevant industry designation(s) preferred Functional Knowledge: Broad and some advanced knowledge of debit card, credit card, bill pay, checking or other payments products Strong critical thinking, analytical skills, and technical aptitude Highly collaborative with a client first service approach Solid written, verbal and presentation skills Intermediate proficiency with systems and tools such as MS Office, Tableau and databases Span of Influence: The span of influence in this position is medium to high. Regularly interface with associates in Compliance, Finance, Legal, Products, Product Review, Operations, Service and Solutions. Regularly integrate with industry experts. 2021 FORTUNE 100 Best Companies to Work For-- By Great Place to Work-- and FORTUNE Magazine --- Edward Jones was named No. 20 on the list. From FORTUNE --2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments. 2021 Corporate Equality Index --- Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation---s 19th annual scorecard on LGBTQ workplace equality. From The Human Rights Campaign. All Rights Reserved 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list. J.D. Power, 2021 --- Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study. Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors--- satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: Salary: $90628 - $154313 Category: Headquarters

Keywords: EDWARD JONES, Bolingbrook , Product Manager - Banking Products, Accounting, Auditing , Bolingbrook, Illinois