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Customer Service Manager/Office Manager

Company: Hire Road, Inc.
Location: Bolingbrook
Posted on: November 20, 2022

Job Description:

*Customer Service Manager/Office Manager*
Boilingbrook, IL
*Summary: *
Our client, a leader in the Cold Storage industry, is currently in search of it's next *Office Manager*. This person is responsible for the hiring and day to day direction of the facility's office staff, ensuring a standard of service excellence and compliance with client's established processes and procedures.
*The Office Manager must have 3+ years experience in Customer Service.*
*Office Manager Requirements: *

* Strong customer service background
* Proficient computer skills in Excel, Word & Outlook
* Basic accounting skills
* Problem solving abilities with attention to detail
* Excellent communication skills with the ability to read and write English
* Associate Degree preferred
* 2-3 years office management
* Prior warehouse/distribution experience
* Proven leadership abilities
* 2-3 years customer service experience

*Office Manager Description: *

* Supervise office staff by coaching, counseling, and disciplining employees
* Planning, monitoring, and appraising job results
* Coordinating training and cross training of staff
* Ensure daily activities of staff are completed accurately and timely following defined procedures and policies ensuring customer service standards are met
* Maintain documented customer servicing procedures for inbound/periodic/outbound operations ensuring accuracy and compliance with Cold Storage standard operating procedures
* Supervise export compliance, understanding processes and maintaining documentation and communication between all affected personnel, USDA, and customer
* Validate accuracy, timeliness, and compliance with mandated guidelines
* Ensure billing audit process is completed on inbound/outbound shipments in a timely manner utilizing the rates and practices of customers
* Ensure accounts receivables are followed up on in a timely fashion; contacting past due customers to ascertain payment
* Support Human Resource operations ensuring appropriate documents are accurately completed and maintained in personnel files while maintaining confidentiality
* Collaborate departmental workflow between warehouse, production, office, and corporate administrative departments
* Maintain a safe working environment by following safety rules and regulations
* Support assigned duties of the General Manager to assist in the business of the facility

*WHO WE ARE*
Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last. Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions.

_This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty._

*Equal Opportunity Employer*

Job Types: Full-time, Temporary

Pay: $70,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Work Location: One location%58047475%

Keywords: Hire Road, Inc., Bolingbrook , Customer Service Manager/Office Manager, Administration, Clerical , Bolingbrook, Illinois

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