L1 Field Engineer
Company: Hemmersbach Nordamerika
Location: Plainfield
Posted on: January 26, 2023
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Job Description:
L1 Field Engineer- Your Benefits -Buddy programDental
insuranceHealth insuranceInternational environmentMentor
programOnboarding programYour skillsBasic Knowledge of Server
hardware architecture as to understand the procedure shared by L2
teams during troubleshootingBasic knowledge of server/client
operations in a domain environment including Active
DirectorySupport experience of MACs would be beneficialBuilds
effective relationships both within the team and across the
business and Professional ServicesYour TasksWorking hours: 8 AM - 4
PM - local timePosition is on-site at customer location.Some Travel
is required, and full expenses will be paid.Roles and
Responsibilities:Walk-up Tech Bar supportDesk side support for HP,
Lenovo and Mac machinesLaptop and desktop build preparationTouch
support (smart hands and eyes) at user deskTechnical
troubleshooting for all OS, software and hardware issuesCoordinate
with Vendor for hardware repair if requiredMaintain asset
inventoryPurpose of the role:Level 1 Field Engineer to support the
client environment and help customers find solutions to their
technical issues as well as monitoring the servers, network, PCs
and peripherals.Key responsibilities:--- Provide onsite and desk
side support services to end users.--- Troubleshoot PC related
problems at the direction of TCS level 2 or SPOC.--- Complete
incidents and requests within SLA in pressurized environment.---
Build, configuring and troubleshoot Install "Gold" image on
Customer PC and laptop applications and hardware components.---
Ensure tickets are updated on a daily basis.--- Support meeting
room environment and video conferencing.--- Support printers,
scanners and other peripherals.--- Support mobile devices, such as
iPads, iPhones and Blackberry's.--- End-User Data back-up and
restoration when required in the course of a service incident.---
Provide hands and eye support for server support under guidance of
TCS tech support.--- Smart hands support for data center equipment
as per required SLA (in specified locations)--- As directed by TCS
Tech support will assist in troubleshooting the data center
devices--- Replace defective components cards in data center
equipment's as advised by TCS Tech Support e.g., Remove a module
and replace it, reconnecting patch cables. Daily tape change in
support of local Backup Routine in required sites--- Import /Export
tapes to the tape libraries as advised by TCS tech support.Be part
of usHemmersbach provides IT infrastructure services in more than
190 countries with 50 own subsidiaries. We deliver exclusively for
the leading companies in the IT industry. We go the extra mile - we
not only simply enthuse our customers, but also make the world a
better place: 20% of our profits go into our Direct Actions
Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach
Climate Force. That's why Hemmersbach is The Social Purpose IT
Company.
Keywords: Hemmersbach Nordamerika, Bolingbrook , L1 Field Engineer, Engineering , Plainfield, Illinois
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