L1 Field Engineer

Company: Hemmersbach Nordamerika
Location: Plainfield
Posted on: January 26, 2023

Job Description:

L1 Field Engineer- Your Benefits -Buddy programDental insuranceHealth insuranceInternational environmentMentor programOnboarding programYour skillsBasic Knowledge of Server hardware architecture as to understand the procedure shared by L2 teams during troubleshootingBasic knowledge of server/client operations in a domain environment including Active DirectorySupport experience of MACs would be beneficialBuilds effective relationships both within the team and across the business and Professional ServicesYour TasksWorking hours: 8 AM - 4 PM - local timePosition is on-site at customer location.Some Travel is required, and full expenses will be paid.Roles and Responsibilities:Walk-up Tech Bar supportDesk side support for HP, Lenovo and Mac machinesLaptop and desktop build preparationTouch support (smart hands and eyes) at user deskTechnical troubleshooting for all OS, software and hardware issuesCoordinate with Vendor for hardware repair if requiredMaintain asset inventoryPurpose of the role:Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.Key responsibilities:--- Provide onsite and desk side support services to end users.--- Troubleshoot PC related problems at the direction of TCS level 2 or SPOC.--- Complete incidents and requests within SLA in pressurized environment.--- Build, configuring and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.--- Ensure tickets are updated on a daily basis.--- Support meeting room environment and video conferencing.--- Support printers, scanners and other peripherals.--- Support mobile devices, such as iPads, iPhones and Blackberry's.--- End-User Data back-up and restoration when required in the course of a service incident.--- Provide hands and eye support for server support under guidance of TCS tech support.--- Smart hands support for data center equipment as per required SLA (in specified locations)--- As directed by TCS Tech support will assist in troubleshooting the data center devices--- Replace defective components cards in data center equipment's as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites--- Import /Export tapes to the tape libraries as advised by TCS tech support.Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force. That's why Hemmersbach is The Social Purpose IT Company.

Keywords: Hemmersbach Nordamerika, Bolingbrook , L1 Field Engineer, Engineering , Plainfield, Illinois