Mercedes Benz Service Advisor

Company: Milwaukee Division
Location: Waukesha
Posted on: February 18, 2026

Job Description:

Job Description Job Description If you are outgoing, great with customers and sales oriented - we'd like you to join our team! State of the art facilities - new construction! KEY RESPONSIBILITIES: Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue. Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems. Diagnosis and repair recommendations: Consulting with technicians to diagnose issues, explaining repair options to customers, and providing cost estimates. Repair order creation: Preparing detailed repair orders outlining the necessary work, parts, and estimated costs. Communication with technicians: Clearly communicating customer needs and concerns to the service technicians. Customer updates: Keeping customers informed about the progress of their repairs and addressing any questions or concerns. Sales opportunities: Up-selling additional services or maintenance packages as needed. Scheduling appointments: Booking future service appointments for customers. Complaint resolution: Handling customer complaints and working to resolve issues. Maintaining records: Keeping accurate customer and vehicle service history records. WE OFFER: Paid training Paid vacation Flexible work hours Medical, dental, and vision 401K with company match Closed Sundays REQUIREMENTS: Proven record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must Above average energy level A desire for a long term career with a growing organization Personal and professional integrity ADP computer experience a plus Positions available at various locations across all brands: Porsche, Mercedes Benz, BMW and Audi The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company .

Keywords: Milwaukee Division, Bolingbrook , Mercedes Benz Service Advisor, Engineering , Waukesha, Illinois