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Account Manager - Temp

Company: Computershare
Location: Bolingbrook
Posted on: January 7, 2022

Job Description:

Description - ExternalWe give you a world of potentialWe are looking for someone who is detail oriented to join our Seasonal Team at Computershare as a Seasonal Account Manager.If you are a recent Graduate and looking for on the job experience with a company that is a global leader in stakeholder communications where you can truly help people, this is the position for you!A role you will loveWe are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.The Account Manager is responsible for the complete management of the relationship between CCS and Registry Clients for the execution of proxy jobs in relation to their shareholder communications by performing the following duties: Some of your key responsibilities will include:Coordinates the production of print and mail requirements for the Proxy product

  • Coordinates with internal resources (Design, Programming, Production Control and Warehouse) and external departments (Proxy Schedulers, CSAs, RMs) within CCS and CPU
  • Liaises with Relationship Managers/Client Service Associates to determine job specifications /requirements through to output /print
  • Liaises with other departments within CCS to ensure the best outcome is always achieved for the client, while adhering to ISO processes/ requirements and SLAs
  • Ensures the smooth running of all customer requirements by providing complete, professional and accurate job information through our proprietary systems RADAR (work order enter system), Aardvark (mailing/scheduling system), Cosmos Billing (billing system) and Event Management (CPU task/client interfacing entry system)
  • Provides knowledge regarding CCS services to Clients
  • Follows up in a timely manner with internal clients on all components of a job and updates Event Management for transparency of job status
  • Reviews all components of job bag to ensure accurate billing for each completed job
  • Follows all ISO processes and procedures
  • Investigates problems and resolves immediately
  • Ability to determine if a situation requires escalation
  • Ability to work flexible hoursThe above information on this description has been designed to indicate the general nature and level of
    work performed by employees within this classification. It is not designed to contain or be interpreted as
    a comprehensive inventory of all duties, responsibilities and qualifications required of employees
    assigned to this job.What will you bring to the role?As you can imagine, we need you to have great attention to detail. Supporting a core process isn't an easy job, so being able to think independently, problem solve, and work quickly are some key skills that you'll need for this role.Other key skills required for the role include:
    • Bachelor's degree (B. A.) from four-year college or university; and 2 years related experience and/or training; or equivalent combination of education and experience
    • Ability to read, analyze, and interpret job requirements and specifications
    • Ability to respond to common inquiries or complaints from internal clients or members of the business community
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
    • Keyboarding skills and intermediate Microsoft Office Programs (i.e. Outlook, Word, Excel) knowledge
    • Mail/Print and Proxy knowledge/experience a plus
    • Write clearly and informatively
    • Ability to work in a fast paced environment
    • Multi-tasking, time management and organizational skills requiredA company to be proud ofComputershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotentialA diverse and inclusive place to workComputershare celebrates the diversity of our people, and we welcome applications from everyone.We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.Covid-secureWe've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

Keywords: Computershare, Bolingbrook , Account Manager - Temp, Executive , Bolingbrook, Illinois

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