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Customer Development Manager - Walgreens

Company: Southern Glazer's Wine & Spirits
Location: Bolingbrook
Posted on: January 16, 2022

Job Description:

Overview
The Customer Development Manager provides Insight & Analytic support to our retail customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth.

Primary Responsibilities
Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings
Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
Track category performance, including but not limited to: sales, profits, margins, market share
Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier's role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account-specific database information to the key managers in presentation-ready formats
Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal assortment and shelving
Analyze appropriate supply chain to evaluate and make recommendations on supplier performance to enhance the company's inventory logistics objectives
Understand and apply customer, consumer and industry insights using market research data to deliver category growth
Create and deliver analytic excellence by providing advanced analytics using a variety of techniques and available data sources and managing data sources to monitor the field execution of vendor programs
Operate as the single point of contact for customers, with an understanding of category strategies and overall business objectives, enabling on-going credible customer interaction
Perform other job-related duties as assigned

Minimum Qualifications
Bachelor s Degree and three years of experience or equivalent education and related experience
Experience with category management principles, syndicated data, shopper/consumer insights, and space management principles and software
Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
A demonstrated high-level understanding of Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P s (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational

Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Keywords: Southern Glazer's Wine & Spirits, Bolingbrook , Customer Development Manager - Walgreens, Executive , Bolingbrook, Illinois

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