Client Relations Account Manager
Company: Fidelity National Information Services
Location: Bolingbrook
Posted on: May 7, 2022
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Job Description:
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
1 - 5%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll
have the opportunity to work on some of the most challenging and
relevant issues in financial services and technology. Our talented
people empower us, and we believe in being part of a team that is
open, collaborative, entrepreneurial, passionate and above all
fun.
What you will be doing.
Develops strong working relationships with assigned clients and FIS
resources.
Coordinates with clients, relationship managers and other
appropriate areas to ensure clients are properly serviced,
paperwork is properly executed, and all operational arrangements
are in place to service assigned accounts.
Answers customer inquiries, primarily over the telephone, e-mail or
video chat software
Responsible for client satisfaction, maintaining client
communication, overall management of the relationship and client
retention activities.
Responsible for tracking and coordinating the resolution of
customer concerns raised during installation, operation,
maintenance or product application or compatibility matters and
preparing departmental reports.
Identifies additional opportunities to provide more products,
services or other resources to customer and refers to managing
director/relationship manager.
Manages and communicates expectations internally and
externally.
What you bring:
Bachelor's degree in business, computer science or related
discipline or the equivalent combination of education, training, or
work experience.
Communicates ideas both verbally and in written form in a clear,
concise, and professional manner
Prior banking or finance related experiences a plus; personal
banking experience preferred
Knowledge of FIS products and Services
Team skills, including the ability to establish and maintain
effective working relationships both internally as well as
externally
What we offer you:
The chance to work on some of the most challenging, relevant issues
in financial services & technology
Time to support charities and give back in your community
.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated
against COVID-19. Individuals with a disability (including a
medical condition) or sincerely held religious beliefs or practices
that prevent them from getting the vaccine may request an exemption
from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all
personal information that we process in order to provide services
to our clients. For specific information on how FIS protects
personal information online, please see the Online Privacy
Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, marital status, genetic information,
national origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available here
For positions located in the US, the following conditions apply. If
you are made a conditional offer of employment, you will be
required to undergo a drug test. ADA Disclaimer: In developing this
job description care was taken to include all competencies needed
to successfully perform in this position. However, for Americans
with Disabilities Act (ADA) purposes, the essential functions of
the job may or may not have been described for purposes of ADA
reasonable accommodation. All reasonable accommodation requests
will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a
relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.
#pridepass
Keywords: Fidelity National Information Services, Bolingbrook , Client Relations Account Manager, Executive , Bolingbrook, Illinois
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