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Client Relations Account Manager

Company: Fidelity National Information Services
Location: Bolingbrook
Posted on: May 7, 2022

Job Description:

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
1 - 5%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing.

  • Develops strong working relationships with assigned clients and FIS resources.

  • Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

  • Answers customer inquiries, primarily over the telephone, e-mail or video chat software

  • Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.

  • Responsible for tracking and coordinating the resolution of customer concerns raised during installation, operation, maintenance or product application or compatibility matters and preparing departmental reports.

  • Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.

  • Manages and communicates expectations internally and externally.

  • Participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time and may work at an FIS or a client location.

    What you bring:

    • Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.

    • Communicates ideas both verbally and in written form in a clear, concise, and professional manner

    • Prior banking or finance related experiences a plus; personal banking experience preferred

    • Knowledge of FIS products and Services

    • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

    • Organizational and time management skills and strong problem solving skills

      What we offer you:

      • The chance to work on some of the most challenging, relevant issues in financial services & technology

      • Time to support charities and give back in your community

      • A fantastic range of benefits designed to help support your lifestyle and wellbeing

        Vaccination Requirements
        Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
        Privacy Statement
        FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
        EEOC Statement
        FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
        For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
        Sourcing Model
        Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: Fidelity National Information Services, Bolingbrook , Client Relations Account Manager, Executive , Bolingbrook, Illinois

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