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IT Manager - Database

Company: Ulta Beauty
Location: Bolingbrook
Posted on: June 16, 2022

Job Description:

OVERVIEWLive the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability-and is recognized that way. We've been defined as a "mature start-up." A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are. We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty. THE IMPACT YOU CAN HAVE: -The Database Operations Manager serves in a leadership position managing off-shore and on-shore resources and will be operationally focused and responsible for the day-to-day activities and the lifecycle management of database operations, software and system performance. The database manager will also serve as the escalation point and incident manager for the DBA team and will manage tickets, events, and projects located in Corporate office, Data Centers, and Cloud environments. -YOU'LL ACCOMPLISH ALL THIS BY: -

  • Customer Service Support: Ensures that the inventory of components to be supported is complete and current. Creates and maintains policy, standards and procedures for the customer service functions. Responsible for day-to-day management and work allocation to meet agreed service levels. Specifies and applies standards. Ensures that tracking and monitoring of performance is carried out, metrics and reports are analyzed, and issues are resolved. - Assesses customer service function and collects performance data. - Contributes to the specification, development, research and evaluation of services standards. Applies these standards to resolve or escalate issues and gives technical briefings to staff members.
  • Service Level Management: Creates defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
  • Incident Management: Undertakes the identification, registration and categorization of incidents. - Gathers information to enable incident resolution and promptly escalates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
  • Database Support: Maintains the database support process and checks that all requests for support are dealt with according to agreed procedures. Utilizes database management software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Coordinates systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems.
  • Problem Management: Undertakes and reviews actions to investigate and resolve problems in systems, processes and services. Assesses problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.
  • IT Service management: Undertakes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components and assesses their performance.
  • Resourcing: Implements resource plans, including conducting recruitment interviews. Facilitates selection, assessment and on-boarding processes, and internal resource allocation. -
  • Performance Management: Supervises individuals by allocating routine tasks and/or project work. Provides direction, support and guidance as necessary, in line with individuals' skills and abilities. Monitors progress against agreed quality and performance criteria. -ADDITIONAL RESPONSIBILITIES:
    • Utilizing best practices to improve processes, procedures and standardization to increase availability of services as well as associate satisfaction with those services.
    • Drive culture, accountability and provide leadership for the database team to achieve superior business results.
    • Ensure that staff receives regular performance reviews and the training necessary to carry out their duties and develop within their roles. Responsible for resource planning, resource allocation, recruitment, supervision, coaching, scheduling development, evaluation and disciplinary actions.
    • Define, monitor and report on metrics in order identify support trends.
    • Manage vendor relationships and perform quarterly touchpoints. -
    • Create/maintain a Knowledge Repository for the various database environments along with workflow processes. REQUIREMENTS FOR CONSIDERATION:
      • Bachelor's degree in Computer Science, CIS, or equivalent professional experience
      • 5+ years of IT management experience in support and operations
      • 5+ years of Microsoft SQL Database administration experience
      • 5+ years of Oracle Database administration experience
      • 5+ years of PostgresDB Database administration experience
      • Strong knowledge in Atlas MongoDB is a plus
      • Strong experience in managing IT customer service and support teams, preferably experience with geographically dispersed resources
      • Experience with Cherwell or Jira ticketing systems is a plus
      • Experience in operations management in a large retail footprint.
      • Excellent analysis/troubleshooting skills, able to solve problems efficiently
      • Excellent communication skills; feels comfortable working with non-technical business partners
      • Able to motivate others to drive desired results
      • Demonstrated ability to present recommendations to senior leaders for effective decision making
      • Able to prioritize and execute tasks, while demonstrating poise in a high-pressure environment.
      • Extremely self-motivated and directed, with keen attention to detail.
      • Flexibility of providing support during odd hours, weekends, and peak seasons
      • Off-Hours support including 24x7 on-call required. ABOUTAt -Ulta Beauty -(NASDAQ: ULTA), -the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Keywords: Ulta Beauty, Bolingbrook , IT Manager - Database, Executive , Bolingbrook, Illinois

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