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Lead IT Analyst- Order Management System (Support)- Ulta Beauty

Company: Ulta Beauty
Location: Bolingbrook
Posted on: November 18, 2022

Job Description:


Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability and is recognized that way. We ve been defined as a mature start-up. A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are. We re engineering for the future of retail, and it s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you ll find that virtually nothing s impossible at Ulta Beauty. THE IMPACT YOU CAN HAVE: The Lead IT Analyst is responsible for Leading Support and Maintenance of IBM Order Management, Inventory and Store engagement Systems. Also will be responsible for enhancing and managing the changes in the system. They work alongside talented Technical Leads, Architects, Software Engineers, and Quality Engineers in our highly collaborative environment to deliver high quality solutions on time and on budget. This position plays a key role in establishing, executing and supporting business critical systems. YOU'LL ACCOMPLISH THESE GOALS BY:

  • Application Support Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures and SLAs. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
  • Incident Management Undertakes the identification, registration and categorization of incidents. Gathers information to enable incident resolution and promptly escalates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
  • Change Management - Assesses analyses, creates, documents, presents and implements changes based on requests for change.
  • Release Management Deployment and release planning, communication, coordination and execution and hyper care management
  • Development/Enhancements - Create Java based extensions of Sterling OMS. Partner with other technical teams (middleware, database, infrastructure, etc.), create interface documents and mappings to ensure that the OMS is built in a Service Oriented Architecture manner. Contributes to the designs, development, testing, and documentation of complex programs. Assesses own work and leads reviews of colleagues' work. Mentors less experienced colleagues as required.
  • Development Testing Develop using functional and non-functional requirements, Functional specifications and process flows. Reviews test results and provide reports on progress, anomalies, risks and issues associated with the overall project. Identifies process improvements and contributes to corporate testing standards and definition of best practice.
  • Configuration Management Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes related to the configuration items.
  • Environment Management Ensure the environments are upgraded to the correct version, come up with environment utilization plan, efficiently manages the environment, monitor the user access, and support any environment related issues. ADDITIONAL RESPONSIBILITIES:
  • Leading and managing the enhancement track.
  • Maintaining local DTK environment set up.
  • Acquiring Call center and Web store in house knowledge and peer training.
  • Provide technical support and troubleshooting for production issues for IBM OMS, Store engagement, Call center and Inventory modules
  • Prioritize incidents, assign the incidents to support teams and manage the incident resolution.
  • Lead Outage Calls and Root Cause Analysis for the problems.
  • Management of Quarterly upgrades and FP update for IBM OMS.
  • PMR and Enhancement request management with IBM.
  • Environment and certificate management for all the applications in the OMS area.
  • Holiday readiness planning and Holiday readiness testing support.
  • Bug fixes and Enhancement request management and implementation.
  • Define and promote processes, policies, standards and procedures to assure compliance with corporate and regulatory policies.
  • Develop and maintain artifacts in the Development Library.
  • Participate, and document requirements, design, and test plans within sessions for project, enhancement, or break/fix work in supply chain area
  • Creates, maintains, and leads coordination for documentation such as technical specifications, mapping documents and other artifacts in development process
  • Change and Release management in the OMS area.
  • Operational report support and Implementation. ESSENTIALS FOR SUCCESS:
  • Bachelor s degree in Computer Science, a related field, or applicable work experience
  • 7+ years of experience in supporting IBM OMS Application.
  • 2+ years of programming experience in Java with strong Object Oriented design skills
  • Strong knowledge in Inventory module/IBM inventory solutions and Hands on experience in investigating production issues
  • Experience in developing and supporting IBM store engagement app, and Call center app would be desirable
  • Exposure to IBM OMS - Commerce on Cloud (Coc), Next Gen OMS application and Inventory visibility application would be huge plus
  • Any experience working in retail or high-volume industries and exposure to Retail Omni channel order fulfillment domain is huge plus
  • Exposure to ANGULAR (AngularJS) frameworks, and Cordova app is preferred
  • Working knowledge of CDT and code deployment process
  • Experience working with Jira and Bit bucket
  • Experience in XML, XSD, SOAP and REST services.
  • Strong SQL skills and working knowledge of relational database like DB2, Oracle, SQLDB, etc.
  • Experience in Messaging systems - MQ/JMS Systems
    • Experience with application development and system architecture design.
    • Good presentation skill
    • Proactive and able to catch issues before failures
    • Possess a strong work ethic; takes pride in producing a quality product
    • Work with production support and project consultants in an onshore / offshore model
    • Support off-hours production issues and code deployments as needed
    • Minimal travel required (training/conferences)

      The pay range for this position is $98000.00 - $166300.00 / Year with the opportunity to earn additional compensation pursuant with the Company s bonus plan. Exact pay will be based on factors including but not limited to relevant education qualifications certifications experience level shift geographic location and business and organizational needs. Visit our Benefits and Career Development page:

      At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Keywords: Ulta Beauty, Bolingbrook , Lead IT Analyst- Order Management System (Support)- Ulta Beauty, Executive , Bolingbrook, Illinois

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