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VP IT Infrastructure and Ops

Company: ULTA Beauty
Location: Bolingbrook
Posted on: January 19, 2023

Job Description:

OVERVIEWLive the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability-and is recognized that way. We've been defined as a "mature start-up." A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are. We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty. Ulta Beauty is in the midst of a significant transformation as the beauty industry is undergoing unprecedented change and disruption. The Company is well positioned to lead the beauty category and has a strong desire to win as an omnichannel leader across both the physical and digital channels. At present, there is a focus on expanding market share and increasing customer loyalty while positioning Ulta Beauty for sustainable, profitable growth. Information Technology will play a major role in driving competitive advantage by providing the tools and technologies necessary to better understand consumer insights while helping the company imagine/future proof the business through a lens of technology.The Vice President, Infrastructure and Operations, reporting directly to Ulta Beauty's Chief Information Officer, will be a collaborative thought leader capable of being a leader in the company's technology evolution while optimizing infrastructure and IT operations for flexibility and scale.The Vice President, Infrastructure and Operations is a key leadership role within the organization which is responsible for providing and ensuring a reliable and secure IT infrastructure. They develop and lead a high performing team that is responsible for providing and guaranteeing a reliable infrastructure used to support and operate all systems, network and telecommunication platforms. The leader will assess, scale and improve the infrastructure architecture for all current and future business needs including store and digital growth as well as new and emerging technologies. This includes all operational, design and engineering, capacity planning, service provisioning, security functions and vendor management. This role collaborates closely with cross-functional teams to improve operations while continuously innovating IT platform architecture and applications and is a leader who drives service and operational excellence while supporting internal and external business partners. CORE JOB RESPONSIBILITIES:

  • Leading a team of approximately 120 FTE, develop and oversee the end-to-end strategy, design and implementation of the infrastructure strategy, service delivery standards and procedures for the enterprise
  • Ensure high performance and accountability for the delivery and development of distributed and centralized infrastructure services, including Data Centers, Cloud, Networks, Disaster Recovery and Business Continuity Planning, Desktop, Help Desk(s), Internet (infrastructure and hosting), Voice, Video and all mobile technologies
  • Hire, develop, appraise, mentor and retain an engaged team. Plan and provide continuity and succession for infrastructure management, building a strong organization, culture and workforce strategy
  • Contribute to the overall business strategy as part of the leadership team and have an opinion on technology; be a catalyst for leveraging technical innovation to drive business growth, while maintaining a resilient and dependable foundation
  • Develop and maintain flexible yet disciplined governance structures to optimize technology priorities, delivery speed and related spend; continuously review and assess performance of financials/budgets, as well as delivery by key vendors to the enterprise.
  • Set strategies for service delivery that support Ulta Beauty's strategic needs. Authorize allocation of resources for monitoring service delivery arrangements, ensure that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented
  • Drive major projects to completion within budgeted timeframes and cost; operate in open and transparent manner with key stakeholders
  • Work with business and other stakeholders to build understanding, consensus and alignment to ensure their infrastructure needs are being met and priorities are set at the appropriate levels
  • Responsible for the relationship between technology functions and end users. Set the overall vision for how stakeholder objectives are met and determine organizational roles and alignment. Lead relationship management with the most senior stakeholders, and act as the ultimate escalation point for issue resolution
  • Direct the creation and review of an enterprise capability strategy to support the strategic requirements of the business. Advise on the business benefits of alternative strategies. Direct development of enterprise-wide architecture and processes which ensure that the strategic application of change is embedded in the management of the organization. Ensure compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards and practices.
  • Advises on significant enterprise level improvements and measurable business benefits by identifying, proposing, initiating and leading significant programs of improvement. ADDITIONAL RESPONSIBILITIES:
    • Drive strategy, innovation, and best practices for IT Infrastructure and Operations
    • Align with and deliver on Ulta's business and IT roadmap. Provide vision for infrastructure & operations roadmap and use that roadmap to inform and guide the strategic and tactical budget planning process
    • Asses the relative impact of industry trends to the current and future infrastructure needs
    • Manage the infrastructure capacity, tools, reporting, and performance management for primary platforms and storage and open systems
    • Oversee desktop deployment, technical support, and data center services
    • Partners with outsourcing vendors, and supports mergers & acquisitions integration
    • Ensure security and risk management assessments, tools and actions are in place
    • Continue to grow and develop a dynamic team of high performers. Provide direct reports all the support and tools required to enable them to effectively manage the growth and development of their associates.
    • Drive the effort to meet or exceed SLA on tickets in OPS and services in Infrastructure
      • The VP, Infrastructure and Operations will be an innovative and dynamic leader, excellent communicator and accomplished executive driver of large-scale technology and digital change. S/he must possess a strong strategic mindset and be able to effectively motivate, challenge and inspire individual staff commitment, while identifying strengths and areas of opportunity for growth
      • A Bachelor's degree in computer science, engineering, information systems, or another relevant field; an MBA or MS is desired
      • A minimum of 15 years of progressively responsible experience in technology and infrastructure roles. Retail experience is highly desired.
      • Proven ability to deliver large, transformational technology projects on time and on budget
      • Advanced interpersonal skills, communications skills, and presentation skills. Demonstrated ability to present and discuss complex technical information in a way that establishes rapport, persuades others, and gains understanding and approvalLEADERSHIP COMPETENCIES:
        • Strategic Vision - Develops enterprise-wide strategies that are distinctive in the market, create value for customers and other stakeholders, and provide sustainable competitive advantage.
        • Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
        • Aligns execution - Aligns and integrates organizational structure, processes, capabilities, and resources with business objectives, and prioritizes and stages strategies and initiatives appropriately to ensure objectives are achieved.
        • Develops talent - Ensures that the organization has the talent required to meet current and future business needs by bringing the best talent on board, developing internal capabilities, building a pipeline of successors, and deploying talent appropriately.
        • Engages and inspires - Creates a culture that fosters performance excellence, personal engagement, Confidential Position Specification 9 meaningful contributions, and commitment to the organization's vision and values.
        • Balances stakeholders - Leverages strong connections with stakeholders to anticipate their emerging priorities; ensures the organization adapts accordingly.
        • Instills trust - Gains the confidence and trust of others through transparency, integrity, and authenticity. Sets accurate expectations and follows through on commitments.
        • Manages complexity - Applies broad knowledge and seasoned experience to address complex issues, deal with uncertainty, and solve intractable problems.
        • Cultivates innovation - Has a long-term view of the future of the industry, a keen understanding of how value will be created in the future, and a clear vision of how to generate sustainable competitive advantage.
        • Drives results - Drives for aggressive goals with a strong sense of urgency, even under tough circumstances, holding the organization to high standards and maintaining a keen focus on activities that will have a direct impact on business results. ABOUTAtUlta Beauty(NASDAQ: ULTA),the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Keywords: ULTA Beauty, Bolingbrook , VP IT Infrastructure and Ops, Executive , Bolingbrook, Illinois

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