Associate Care and Support Manager- Ulta Beauty

Company: Ulta Beauty
Location: Bolingbrook
Posted on: January 19, 2023

Job Description:

OVERVIEW

Authentic. Supportive. Fun. To experience human resources at Ulta Beauty is to step out of the mundane and into an environment alive with optimistic energy. After all, success breeds opportunity, and the opportunities to help drive an organization at the top of its game to even greater heights are as uncommon as they are satisfying. It s fast, it s ambitious, it s anchored in trust. With the chance to move or flex based on new or existing interests and passions. If you want that rare culture of lived values, where team truly means something. Where the drive for excellence is balanced with a genuine desire to help and encourage. And where the mark you make will be seen and recognized we challenge you to dream bigger. To imagine the possibilities. THE IMPACT YOU CAN HAVE The Associate Care and Support Manager (ACSM) will lead and support the team of ACS Specialists (ACSS) on day-to-day ACS activities of the retail stores, corporate offices and distribution centers. This position will consult as a critical business partner and trusted advisor to the SVPs/RVPs/Officers across the organization, as subject matter experts in associate relations matters, workplace investigations & litigation. The ACSM identifies opportunities to solve business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, data analytics, best practices and company policy. They develop business and proactive HR strategies and initiatives by partnering to diagnose associate relations challenges, exploring alternative solutions and recommending best-fit solutions.The ACSM drives open lines of communication to the business to ensure policies and disciplinary actions are followed properly; ensures the Associate Care & Support Specialist (ACSS) team provides clarification and resolves issues by acting as a leader, guide and mediator. They evaluate, compile and report out on ACS data points to identify trends both positive and negative to ensure alignment toward People Success goals and company strategic imperatives. The ACSM is an expert in internal investigations, operational processes, team development and performance management.CORE JOB RESPONSIBILITIES:

• Lead, develop, and manage performance of a team of AACS Specialists as a Center of Excellence (COE) for People Success (PS), ensuring a consistent service level experience for the enterprise.
• Provide training, guidance and thought leadership to the ACS specialists in areas of associate relations, performance management, disciplinary action, and legal compliance
• Provide direction, guidance, and assistance to ACS team on crisis situations within their region or division.
• Management of ACS team who review all involuntary terminations to ensure alignment with precedent as well as proper documentation/corrective action is in place and review risk factors, partner with legal as appropriate.
• Act as an escalation partner for the ACS Specialists for challenging cases, and appropriate resolution to ensure consistency and uphold precedent in investigations and outcomes.
• Management and review/approval of all internal investigations conducted by ACS team in conjunction with Legal team, such as investigations into allegations regarding concerns of discrimination, harassment, unfair treatment and retaliation.
  • Provide guidance, direction, and influence decisions/actions of PS matters, such as addressing performance issues, behavior concerns and policy violations, to SVPs/RVPs/Officers, Field PS Directors, Corporate PSBPs, DC Directors and DC PS Director & DC PSMs, People Success COEs.
  • Expert on associate relations issues and provides coaching to the ACS and PS teams for policies, process, and awareness of associate and workplace issues.
  • Build and maintain positive relationships with COEs, business leaders, internal/external legal teams, and vendor partners and collaborates with all support partners to reach business goals.
  • Partner when needed for escalation from Guest Services, Social Media and Workplace Violence Teams to direct, assign and/or oversee investigations that arise through those teams for their respective Division, DC or Corporate office.
  • Ensure enterprise-wide consistent disciplinary process and documentation.
  • Maintain a current knowledge of employment law and industry issues, policies, programs and processes and provide strategic consultation in these areas to all levels of leadership and COE partners.
  • Identify trends and patterns in the business as it relates to performance issues, policy violations and associate relations issues.
  • Manage investigation tracking database and provide quarterly reports to PS Leaders, as identified.
    • Leverage PS Metrics/Data in combination with ACS trends and patterns to provide the business with analysis and recommended strategies for improvement.
    • Diagnose training opportunities both within the ACS team as well as for the enterprise and create strategies for improvement while leveraging COE partners, as appropriate.
    • Analyze company activities, actions, information, and communications and recognize opportunities to make timely recommendations that alleviate risk or positively impact the business or associates through the lens of policies, processes, precedent and standard operating procedures.
      • Leverage best practices and identify opportunities for efficiencies that align with ACS and business goals.
      • Provide information and aid in responding to EEOC charges, litigation and other legal matters. Authorizes legal responses to government agencies and outside counsel and acts as a person most knowledgeable (PMK) witness in depositions as needed.
      • Complete assigned projects as needed. THE ESSENTIALS FOR SUCCESS
        • 8-10 Years of varied/progressive HR or related business experience preferredAbility to successfully work under pressure and handle multiple highly sensitive issues and manage competing priorities while being agile and adaptableProven collaboration skills with the ability to gain consensus through personal influenceExceptional communication and interpersonal skills; leader with dedication to the ongoing development of the company and HR departmentDemonstrated written and verbal communication skills
        • Excellent knowledge of employment legislation
          • Exceptional communication skills combined with demonstrated problem solving ability are critical for this role.
          • Excellent organization, detail orientation and follow-through skills.
          • Ability to analyze data and propose methods for continuous improvement.
          • Ability to work in a confidential environment
          • The ability to work in a fast moving and changing environment
          • Ability to effectively communicate in various mediums to a wide variety of audiences
          • Able to build relationships, develop credibility with internal clients and mentor HR colleagues and direct reports
          • Strong ability to multi-task and respond effectively to changing priorities and demands
          • Must be willing to travel up to 10%
            ABOUT
            
            At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Associated topics: ad, invest, marketing, media, news, promo, public relation, research, social media marketing, strategic

Keywords: Ulta Beauty, Bolingbrook , Associate Care and Support Manager- Ulta Beauty, Executive , Bolingbrook, Illinois