Consumer Experience Manager

Company: Ascension
Location: Milwaukee
Posted on: May 24, 2025

Job Description:

We Are Hiring

• Department: Patient Support Services
• Schedule: M-F 8a-5p
• Hospital: Statewide Coverage
• Location: Milwaukee, WIWhat You Will DoManage consumer experience and is accountable for service commitment. Serve as the point ofcontact in resolving and responding to consumer/patient experience and regulatory concerns.
  • Responsible for the market launch of Service Commitments and is a champion for consumer experience excellence.
  • Provide market-wide leadership for service recovery systems, processes, and behaviors, demonstrating exceptional negotiation and conflict resolution skills in addressing dissatisfied consumers and patients.
  • Serve as subject matter expert on the actions and behaviors needed to build trust and resolve service gaps with consumers and patients. Provide in-depth knowledge of the systems and processes for documenting, tracking and trending concerns and complaints for systematic improvement.
  • Coordinate multi-disciplinary reviews and responses when needed for more complex complaints and serve as a market service recovery point person for any external and/or regulatory needs.What You Will NeedEducation:
    • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.Work Experience:
      • 3 years of experience required.
      • 5 years of experience preferred.
      • 1 year of leadership or management experience preferred.Why Join Our TeamAscension Wisconsin has been providing rewarding careers to healthcare professionals since 1848. Operating 17 hospital campuses and over 100 related healthcare facilities from Racine to Appleton, you will find opportunities that allow you to create a career path you love, all while delivering compassionate, personalized care to the communities we serve.Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.Equal Employment Opportunity EmployerAscension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.Pay Non-Discrimination NoticePlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.BenefitsPaid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your communityBenefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.
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Keywords: Ascension, Bolingbrook , Consumer Experience Manager, Executive , Milwaukee, Illinois