BolingBrookRecruiter Since 2001
the smart solution for Bolingbrook jobs

Customer Service Rep/Patient Scheduler - Entry Level

Company: ATI Physical Therapy
Location: Bolingbrook
Posted on: September 17, 2020

Job Description:


Job Description

Customer Service Rep/Patient Scheduler

Whats the Role:ATIs Central Referral Intake Team is dedicated to providing a five-star customer experience to prospective incoming patients to ATI Physical Therapy. As a Central Referral Intake Coordinator, you will provide the best solutions and options for our patients and callers. You will be responsible for supporting the overall intake process of all patient referrals received through inbound phone calls and facilitate outbound calls for referrals received by email or via fax within established department standards in a friendly and upbeat manner. The position requires the ability to accurately identify the most convenient clinical location that will best meet the patients needs, precise data entry in setting up accounts, and establishing strong professional working relationships with internal work partners.

Your Purpose at ATI: As part of the Central Referral Intake Team you will provide an exceptional and memorable first impression for incoming patients by accurately following our established intake processes. You will also create and document patient accounts in a precise and efficient manner, work effectively with internal business partners, and ensure all follow up work is completed. You will deliver nothing but the highest level of customer service. You are a team player, a self-starter, and possess a strong work ethic.

Whats Cool About This Job:


  • You will support our patients in a fun and collaborative sales orientated environment while sharing important and relevant information with callers that promotes options and resources.
  • You will collaborate with other departments and our clinics to ensure patients needs are met.
  • You will create warm, welcoming, and productive relationships with external business partners that include physicians, attorneys, nurses, case managers, and other healthcare groups.

  • You are encouraged to be engaged and productively participate in team meetings, huddles, and training.

  • You will be part of a strong internal team focused on taking care of our patients needs.
  • This is an opportunity to join the best and fastest growing Physical Therapy Company in the world while learning great skills that will help your personal and professional growth.

    What You Need to be Successful:


    • Excellent inbound and outbound telephone rapport building skills, assessing the needs of prospective new patients, and communicating the value of ATI Physical Therapy services. Securing and accurately scheduling an appointment for each referral according to departmental workflows.

    • Adhere to all required steps in established referral intake workflows and supporting all work queues within SLAs. Accurate entry of all information into all system. Complete all follow up work with both prospective patients and internal/external business partners.

    • Demonstrate superior communication skills, both written and verbal.

    • Being open, flexible, and demonstrating the ability to cross train to support similar work area in department.

    • Understand and exercise the use of internal management escalation processes to resolve any barriers to scheduling referrals, patient, or callers concerns.
    • Composure, professionalism, friendliness, and empathy in all interactions with callers and team members.

    • Strong attention to detail, superior customer service skills, and ability to multi-task with strong computer skills are necessary with effective critical thinking.

    • Adhere to the Core Values of the ATI Way.

    • The qualified candidate will be ready to work in a fast-paced and rapidly changing environment.
    • Preferred 1 year of experience in a customer service environment with some knowledge of the healthcare industry.

    • A High School Diploma or Equivalent (College degree in healthcare related field preferred).




Keywords: ATI Physical Therapy, Bolingbrook , Customer Service Rep/Patient Scheduler - Entry Level, Hospitality & Tourism , Bolingbrook, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Merchandising
Description: Job DescriptionThe following job descriptions are the various opportunities in Merchandising to grow your career with The Home Depot: Merchandising Execution Associates:All Merchandising Execution Associates (more...)
Company: The Home Depot
Location: Bellwood
Posted on: 09/24/2020

Merchandising
Description: Job DescriptionThe following job descriptions are the various opportunities in Merchandising to grow your career with The Home Depot: Merchandising Execution Associates:All Merchandising Execution Associates (more...)
Company: The Home Depot
Location: Palos Park
Posted on: 09/24/2020

Customer Service Representative
Description: An insurance company in Westmont, IL is looking for someone who genuinely wants to be of
Company: The Hire Solution
Location: Westmont
Posted on: 09/24/2020


MERCHANDISING
Description: MERCHANDISING 307138147 Glendale Heights, Illinois, US, 60139 Merchandising Execution Associates: All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as (more...)
Company: The Home Depot
Location: Glendale Heights
Posted on: 09/24/2020

MERCHANDISING
Description: Job DescriptionMerchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot
Location: Matteson
Posted on: 09/24/2020

Retail Sales Consultant
Description: Do you like helping people Do you have a strong desire to connect people with technology and entertainment You may have what it takes to join our amazing team Our Retail Sales Consultants build solutions (more...)
Company: AT&T
Location: Western Springs
Posted on: 09/24/2020

Retail Sales Consultant
Description: Do you like helping people Do you have a strong desire to connect people with technology and entertainment You may have what it takes to join our amazing team Our Retail Sales Consultants build solutions (more...)
Company: AT&T
Location: Glen Ellyn
Posted on: 09/24/2020

Cashier
Description: Job DescriptionPosition Purpose: br br Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe
Company: The Home Depot
Location: Westmont
Posted on: 09/24/2020

Cocktail Server
Description: Serves patrons by providing information to help food and beverage selections presenting ordered choices, while providing excellent customer service to ensure guest satisfaction and return. Servers take (more...)
Company: Lodge Management Group
Location: Chicago
Posted on: 09/24/2020

Customer Service Telephone Representative - great sign-on bonus opportunities
Description: Join ASSURANCE, and access our leading-edge selling platform as an independent call concierge. The ''Guide'' telephone representative is responsible for ensuring our customers get the
Company: ASSURANCE Independent Agents
Location: Woodridge
Posted on: 09/24/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Bolingbrook RSS job feeds