Guest Service

Company: iPic Entertainment
Location: Bolingbrook
Posted on: May 6, 2021

Job Description:

Guest Services Accountable for providing guests with prompt and friendly service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable. Use reservation system and seating chart according to IPIC Theaters policies. Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service. Build a relationship that makes guests want to return. Use hospitable farewell techniques to say goodbye/thank you to every guest. Secure payments and process through the POS in a timely manner. If asked by Management, act as a peer mentor for new staff members. Experience & Qualifications: Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales. Previous point of sale system experience is recommended. Ability to work collaboratively in a fast-paced work environment. Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service. Ability to work a variable schedule, including weekends, and shifts from morning through late night. Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs. IPIC Theaters Team Member Incentives: Flexible scheduling - full and part time shifts. Medical, Dental and Vision Coverage. Career growth potential. Free Movie Tickets and Discounted meals. Discounts through Life Mart and Tickets At Work. IPIC Theaters, LLC is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations." />

Keywords: iPic Entertainment, Bolingbrook , Guest Service, Hospitality & Tourism , Bolingbrook, Illinois