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Customer Service Representative

Company: Midwest Fuel Injection Service Corporation
Location: Bolingbrook
Posted on: May 15, 2022

Job Description:

Midwest Fuel Injection was founded in 1981 and located in our state-of-the-art ISO Certified corporate office in Bolingbrook, IL. We have aggressive plans to continue to grow nationally beyond our 13 U.S. locations. We are a privately held business and a National leader in Diesel Fuel Pumps, Injectors, Turbochargers, and many other Diesel products serving the Diesel Pickup, Heavy-Duty, Agriculture, Marine, Passenger Car, and other markets.We are currently looking for a Customer Service Representative who will be responsible for supporting our local and national customer base with any online inquires. These responsibilities include, but are not limited to, assuring the smooth and efficient operation of the Customer Service Department by answering phone calls, emails, and any other communication means, as well as helping the Customer Service Manager with other request.ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE:Provide superior customer service by going above and beyond the customer's expectations. This will include getting back to them in a timely fashion, being professional, and always making sure they are satisfied before ending the phone or e-mail conversation.Answer over the phone inquiries regarding price and availability of products.Respond to customer e-mails regarding questions about pricing and availability.Process customer orders, billing, returns, and refunds in a timely and accurate manner.Create and maintain accurate and organized customer records.Communicate with other team members to expedite resolution of customer inquiries and issues. Perform other related duties as assigned.

JOB REQUIREMENTS OF THE CUSTOMER SERVICE REPRESENTATIVE Excellent communication and etiquette skills.Past customer service experience required.Strong excel skills a plus.PI177724640

Keywords: Midwest Fuel Injection Service Corporation, Bolingbrook , Customer Service Representative, Hospitality & Tourism , Bolingbrook, Illinois

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