Customer Service Supervisor
Company: DRF Water Heating Solutions
Location: Plainfield
Posted on: July 31, 2022
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Job Description:
Job Description Come join our fast-paced and expanding call
center. Customer Service Supervisor needed at DRF Installations,
Inc., a top provider of hot water solutions in multiple states. We
are looking for a Supervisor with outstanding customer service
skills who will help create an atmosphere of exceptional customer
service, be able to respond quickly to changing priorities and act
as the supervisor on duty. Reports to the Customer Service Manager.
Key responsibilities for the Customer Service Supervisor include:
Create an atmosphere of exceptional customer service. Coach and
mentor the customer service team: customer service representatives
and routing specialists. Identify opportunities for better customer
service to better support sales results. Assist the representatives
to prioritize their tasks. Handle escalated customer escalation
calls. Monitor call volume levels and overdue task items. Provide
communication and feedback to the Leadership Team. Assist in
ongoing training needs assessments. Provide feedback and assist in
the completion of performance reviews. Identify opportunities to
create efficiency in the dispatch role. Assist in creating action
plans for improvement. Act as supervisor on duty. Successful
Customer Service Supervisor candidates will have the following
skills: Excellent computer skills Ability to learn our CRM software
program Ability to learn and understand our routing software
Ability to prioritize job tasks Ability to delegate job tasks to
the appropriate staff member Great communication skills Ability to
work morning, afternoon or evening shifts. Call Center experience
is very beneficial but not required. We are looking to fill day and
mid-shift hours but are open from 6am until 10pm weekdays and 6am
until 9pm weekends. Rotating shifts and rotating weekends are
required. Great benefit package provided: medical, dental, vision,
life insurance, accident insurance, short and long term disability,
401k, paid vacation, paid sick days and a casual work environment.
DRF is an equal opportunity employer, committed to a diverse and
inclusive workforce. Company Description Come join DRF Water
Heating Solutions, where you can improve lives every day We are a
growing mid-sized company with a fun and casual family atmosphere.
Excellent benefits including paid vacation, paid sick leave and
flexible work arrangements in some departments. DRF is a full
service provider of water solutions. We provide plumbing and energy
efficiency solutions for residential and commercial properties,
bringing white collar business practices to a blue collar trade.
DRF is an equal opportunity employer committed to a diverse and
inclusive workforce.
Keywords: DRF Water Heating Solutions, Bolingbrook , Customer Service Supervisor, Hospitality & Tourism , Plainfield, Illinois
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