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Field Equipment Specialist

Company: Hussmann Corporation
Location: Bolingbrook
Posted on: November 19, 2022

Job Description:

We are looking for a highly dedicated/ self-motivated individual that is willing to take on the responsibility of seeing projects to completion. This opportunity is with a successful company in the Supermarket refrigeration industry with an opportunity for advancement.As a member of the National Account group, you will be joining an organization that is customer focused and solution driven. You will have direct exposure with the sales organization involved with some of the largest National Account Supermarket chains in our industry.Position summaryYou will start your career with a home-based role that requires hands on training with an experienced Field Equipment representative. You will be trained on our critical processes and procedures. There will also be technical training related to supermarket refrigeration equipment. Training will be both office and on the jobsite. You will be helping our team resolve quality related issues and drive customer satisfaction. There will be an opportunity for advancement and an evaluation period based on prior experience, technical aptitude, and ability to develop into the role.*****This position will be Chicago/ metro based and will require some travel, primarily in the Upper Midwest region.National Account FES (Field Equipment Specialist)This position is responsible for equipment organization and management for assigned customers. With some guidance this individual will utilize both internal and external processes to verify equipment quality in the field and take necessary actions to remedy all equipment deficiencies to obtain high customer satisfaction. With some guidance, this individual will be responsible for concurrent projects and work with various departments as well as external organizations to meet project objectives and deadlines.Role and Responsibilities

  • Investigate fit and finish, field quality issues for all Hussmann products and submit field reports through a CRM online based program.
  • Order parts needed to resolve equipment warranty and quality issues.
  • With some guidance, manage all technical issues for delivered equipment to a positive resolution for the customer. This includes leveraging "subject matter experts" as needed from other parts of the organization.
  • Partner with the National Account Field Equipment Leader to assess situations and prioritize job
  • Communicate with customer representatives, contractors, and sales organization on the status of all equipment issues, both positive and negative.
  • Communicate issues and provide feedback to sales and engineering as required.Qualifications and Education Requirements
    • High School Diploma required. Bachelor's Degree preferred
    • 4 years of customer focus experience required
    • Experience with electrical or refrigeration background preferred
    • Ability to work independently
    • Ability to develop positive relationships with contractors and customers.
    • Excellent interpersonal and persuasion skills, both verbal and written required.
    • Solution Driven
    • Ability to prioritize and handle multiple projects at the same time. Our organization offers benefits that are the best fit for you at every stage of your career:Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and moreHussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.Not ready to apply? Joining our talent community not only provides you with job updates but insider peeks on some of the innovative technologies you could work on.

Keywords: Hussmann Corporation, Bolingbrook , Field Equipment Specialist, Hospitality & Tourism , Bolingbrook, Illinois

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