BolingBrookRecruiter Since 2001
the smart solution for Bolingbrook jobs

Technical Support

Company: Judge Consulting Group
Location: Bolingbrook
Posted on: May 9, 2022

Job Description:

Technical Support:
--- Provides first and second level Help Desk support which includes receiving calls, receiving emails, instant messaging, opening and logging Help Desk tickets
--- Identify, diagnose, resolve or escalate end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN and local area network access problems
--- Provide support for production floor computing and communication endpoints including PCs, label and document printers, RF barcode scanners, Android-based tablets, and mobile and land-based telephones.
--- Troubleshoot, resolve, or escalate Wi-Fi connectivity issues
--- Assist and work with other IT teams and Business Units to provide support of the day-to-day technology operations of the company
--- Place repair tickets and manage communication with third party vendors for support
--- Work with and manage relationships with external vendors and service providers
--- Perform Imaging of Desktops and Laptops using imaging software with updated customized company desktop image
--- Tag, deliver, set up and assists in the configuration of end-user desktop hardware, software and peripherals to include toner for copiers, printers, faxes and Distribution Center Operations technology equipment ie RF Scanners.
--- Send defective Desktop Hardware and other computer devices to Vendor for repairs
--- Validate and submit purchase requests via company purchasing system.
--- Monitor Solarwinds Alerts, validate alerts with local users affected, troubleshoot issue and escalate to appropriate IT Teams if needed
--- Maintain Company Inventory of hardware and subscriptions
--- Maintain Annual Support Maintenance
--- Maintain TrackIT Help Desk Tickets assigned, update and close tickets with resolution
--- Use applications, software tools and utilities provided by IT Department
--- Mentor Tier 1 Help Desk Technicians
--- Provide support for IT projects tasks assigned by IT Help Desk Manager or IT Project Managers
--- Escalate Critical and urgent issues to IT Help Desk Manager or Management
--- Perform and complete additional Tasks assigned by IT Help Desk Manager or Management

Requirements & Experience:
--- 5+ years of help desk experience
--- 3+ years' experience with Microsoft Windows 7 pro, Windows 10 Pro, Microsoft Office Suite 2010 and 2016
--- 1+ years' experience with Microsoft Office 365 Cloud Service
--- 3+ years of technical experience with building, installing, configuring, troubleshooting and supporting desktop hardware.
--- 3+years' experience with building, installing, configuring Apple OS X and Mac hardware
--- Experience using desktop imaging or ghosting software
--- Experience with IT asset inventory tracking
--- Ability to manage and maintain IT inventory.
--- Experience performing identity management and access administration
--- Smart phone experience helpful
--- Exposure to network administration
--- Working knowledge of BMC Track IT Help Desk Software or other Help Desk Management System
--- Fundamental Linux OS experience, need to be able to navigate through IBM AIX systems
--- Demonstrated ability to work independently
--- Demonstrated ability to work well in a team environment
--- Ability to adapt and apply knowledge/skill to new Technology
--- Ability to work remotely and support end user using remote control tools available
--- Strong analytical and problem solving skills.
--- Demonstrated ability to handle multiple tasks simultaneously; must be able to prioritize.
--- Good interpersonal skills; ability to work effectively with all levels and departments.
--- Ability to effectively communicate verbally; provide excellent customer service and work with people comfortably side-by-side of varying technical acumen; ability to handle constantly changing flow of traffic; ability to problem-solve; exercise patience and professionalism during stressful situation; able to carry / move / lift objects that weigh up to 50 lbs.
--- Required the ability to work at night, off-hours, holidays, and weekends
--- Self-starting; willingness to take personal initiative and lead others
--- Highly effective written and oral communication skills
--- Need to have the ability to travel to any of the Distribution Center (DC) Locations and Offices for onsite Help Desk support or IT Project Support.
--- Travel can be schedule for multiple consecutive days.
--- Need a valid driver's license
--- Participate in emergency afterhours on-call rotation
--- IT Help Desk afterhours rotation schedule M-F 8pm - 7am and all Saturday and Sunday.

Keywords: Judge Consulting Group, Bolingbrook , Technical Support, IT / Software / Systems , Bolingbrook, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Bolingbrook RSS job feeds