Company: Judge Consulting Group
Posted on: May 9, 2022
--- Provides first and second level Help Desk support which
includes receiving calls, receiving emails, instant messaging,
opening and logging Help Desk tickets
--- Identify, diagnose, resolve or escalate end-user network or
local printer problems, PC hardware problems, e-mail, Internet, VPN
and local area network access problems
--- Provide support for production floor computing and
communication endpoints including PCs, label and document printers,
RF barcode scanners, Android-based tablets, and mobile and
--- Troubleshoot, resolve, or escalate Wi-Fi connectivity
--- Assist and work with other IT teams and Business Units to
provide support of the day-to-day technology operations of the
--- Place repair tickets and manage communication with third party
vendors for support
--- Work with and manage relationships with external vendors and
--- Perform Imaging of Desktops and Laptops using imaging software
with updated customized company desktop image
--- Tag, deliver, set up and assists in the configuration of
end-user desktop hardware, software and peripherals to include
toner for copiers, printers, faxes and Distribution Center
Operations technology equipment ie RF Scanners.
--- Send defective Desktop Hardware and other computer devices to
Vendor for repairs
--- Validate and submit purchase requests via company purchasing
--- Monitor Solarwinds Alerts, validate alerts with local users
affected, troubleshoot issue and escalate to appropriate IT Teams
--- Maintain Company Inventory of hardware and subscriptions
--- Maintain Annual Support Maintenance
--- Maintain TrackIT Help Desk Tickets assigned, update and close
tickets with resolution
--- Use applications, software tools and utilities provided by IT
--- Mentor Tier 1 Help Desk Technicians
--- Provide support for IT projects tasks assigned by IT Help Desk
Manager or IT Project Managers
--- Escalate Critical and urgent issues to IT Help Desk Manager or
--- Perform and complete additional Tasks assigned by IT Help Desk
Manager or Management
Requirements & Experience:
--- 5+ years of help desk experience
--- 3+ years' experience with Microsoft Windows 7 pro, Windows 10
Pro, Microsoft Office Suite 2010 and 2016
--- 1+ years' experience with Microsoft Office 365 Cloud
--- 3+ years of technical experience with building, installing,
configuring, troubleshooting and supporting desktop hardware.
--- 3+years' experience with building, installing, configuring
Apple OS X and Mac hardware
--- Experience using desktop imaging or ghosting software
--- Experience with IT asset inventory tracking
--- Ability to manage and maintain IT inventory.
--- Experience performing identity management and access
--- Smart phone experience helpful
--- Exposure to network administration
--- Working knowledge of BMC Track IT Help Desk Software or other
Help Desk Management System
--- Fundamental Linux OS experience, need to be able to navigate
through IBM AIX systems
--- Demonstrated ability to work independently
--- Demonstrated ability to work well in a team environment
--- Ability to adapt and apply knowledge/skill to new
--- Ability to work remotely and support end user using remote
control tools available
--- Strong analytical and problem solving skills.
--- Demonstrated ability to handle multiple tasks simultaneously;
must be able to prioritize.
--- Good interpersonal skills; ability to work effectively with all
levels and departments.
--- Ability to effectively communicate verbally; provide excellent
customer service and work with people comfortably side-by-side of
varying technical acumen; ability to handle constantly changing
flow of traffic; ability to problem-solve; exercise patience and
professionalism during stressful situation; able to carry / move /
lift objects that weigh up to 50 lbs.
--- Required the ability to work at night, off-hours, holidays, and
--- Self-starting; willingness to take personal initiative and lead
--- Highly effective written and oral communication skills
--- Need to have the ability to travel to any of the Distribution
Center (DC) Locations and Offices for onsite Help Desk support or
IT Project Support.
--- Travel can be schedule for multiple consecutive days.
--- Need a valid driver's license
--- Participate in emergency afterhours on-call rotation
--- IT Help Desk afterhours rotation schedule M-F 8pm - 7am and all
Saturday and Sunday.
Keywords: Judge Consulting Group, Bolingbrook , Technical Support, IT / Software / Systems , Bolingbrook, Illinois
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