IT Manager
Company: ALDI
Location: Plainfield
Posted on: September 22, 2022
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Job Description:
Our National IT Services department supports every part of our
organization from Finance and Project Management to Logistics,
Operations, Warehouse and more. Our team of IT managers, analysts,
specialists and service desk technicians drive innovation and lend
their expertise to our people across the entire company, building
careers that are both challenging and rewarding.
In this role as an IT Manager, you will lead a team that supports
the technology needs of our internal business partners in
eCommerce, Marketing and Customer Service. This position oversees
responsibility for the applications that enable ALDIs website and
mobile app, eCommerce platform, Digital Marketing solutions, and
Customer Relationship Management solution. The ideal candidate will
be a great communicator who appreciates the responsibility of
managing technical staff, supports critical thinking, and embraces
employee development. Experience deploying and supporting
enterprise eCommerce and Marketing solutions would aid in the
success of the candidate. The IT Manager will need to be a champion
of new solutions to support change management while acting as a
liaison between IT and business teams. ALDI empowers employees to
lead themselves, so self-motivation and strong customer focus are
key in this role.
Position Type: Full-Time
Work Location: Aurora, IL
This role is eligible to participate in ALDIs Hybrid Work Program,
which allows remote work up to 3 days per week(i.e., work remotely
up to 3 days per week; work in-office at least 2 days per
week).
Duties and Responsibilities:
Must be able to perform duties with or without reasonable
accommodation.
Defines the tasks, deliverables, resources, and schedule necessary
to deliver the solution.
Establishes priorities among resources, schedule, and feature set
based upon customer and management requirements.
Ensures the training, development, and performance of their teams
staff to retain a motivated, professional workforce that achieves
their career objectives.
Recruits and recommends qualified employees for their teams staff
positions.
Approves all time-off requests for direct reports.
Establishes and communicates job responsibilities and performance
expectations to their team to assure mutual understanding of
desired results; evaluates performance and achievement of
expectations and desired results; resolves internal or external
barriers that prohibit successful goal achievement.
Understands the overarching company strategy, as well as
communicates and models the core values, of the organization to
create a sense of teamwork and membership among employees.
Assesses and recommends appropriate staffing levels.
Recommends and coordinates ongoing user training as necessary.
Recommends advancement, discipline or termination as
appropriate.
Makes recommendations to leadership regarding changes to improve IT
policies and procedures.
Evaluates and recommends the use of off-the-shelf or custom
developed software.
Consults with leadership on the development of their team's
strategy.
Advises leadership to source external vendors for applicable
services when appropriate.
Liaises with regions to ensure timely and efficient communication
flow.
Consults with the business to effectively design and streamline
applicable processes within the organization.
Keeps up-to-date on external best practices and relevant changes to
their field/area; communicates updates to leadership.
Communicates and assures compliance with the Office Employee
Handbook and established IT policies and procedures.
Provides support for national and international IT systems.
Manages the overall maintenance of existing programs and IT
systems, including the testing and rollout of all changes and
upgrades.
Creates appropriate documentation and effectively communicates
status and potential organizational changes that may result out of
a projects scope.
Manages project issues and risks, and reviews the associated impact
to project scope, timelines, and resources.
Manages the testing, training, rollout and support for
internationally developed programs and IT systems; additionally the
development for national programs and IT systems.
Documents performance concerns or criticisms.
Manages their team by driving projects and tasks to completion
through effective prioritization, work planning, resource
allocation, and cross-functional collaboration.
Identifies cost-saving opportunities and potential process
improvements.
Serves as the primary link between their teams staff and leadership
to assure understanding of company goals, objectives, and
opportunities for improvement.
Supports on-call escalations for critical applications during
off-hours (nights and weekends).
Other duties as assigned.
Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.
Managing Self: Seeking feedback, reflecting upon personal behaviors
and looking for growth opportunities. Displaying composure,
resilience and a positive approach to work.
Communicating with Impact: Communicating clearly and effectively in
written, non-verbal and verbal communication to inform, inspire,
motivate and influence. Appreciating the importance of listening,
empathy and respect.
Cooperating with Others: Creating and maintaining mutually
beneficial relationships with internal and external stakeholders.
Actively consulting, managing conflict and appreciating alternative
perspectives and cultures.
Leading People: Fostering a cooperative leadership style that
empowers and motivates. Providing clear expectations and direction.
Developing people in their roles and supporting future growth.
Driving Decisions and Results: Showing ownership by making informed
decisions, executing efficiently and taking responsibility for
results. Pursuing goals and taking initiative. Using market
awareness to better meet the customers' needs (internal and
external).
Managing Change: Demonstrating flexibility and embracing changes to
adapt to shifting business needs and emerging technologies.
Identifying opportunities for business improvements. Effectively
implementing changes in alignment with business goals.
Job-specific Competencies:
Knowledge/Skills/Abilities
Ability to recommend, interpret, and/or apply company policies and
procedures.
Gives attention to detail and follows instruction.
Ability to develop rapport, trust, and open communication that
enhances the growth and job performance of direct reports.
Understands the history, strategy, organizational authority,
interdependence of job duties, products, systems, and services of
the company.
Conflict management skills.
Knowledge of business system environments and processing
requirements.
Understands overall data flow from user specifications considering
all input and output, hardware, software, and the operating
environment.
Knowledge of computer hardware components and their function
relative to the overall operation of the equipment.
Knowledge of the functions and purposes of software in a personal /
network computer environment for organizing and analyzing files and
information.
Ability to define specifications from user requirements.
Ability to facilitate group involvement when conducting
meetings.
Negotiation skills.
Ability to evaluate work performance and motivate behavior change
among direct reports when necessary.
Effective time management; maximizes productivity.
Education and Experience:
Bachelor's Degree or a combination of education and experience
providing equivalent knowledge required.
A minimum of 5 years of progressive experience in Information
Technology and retail operations required.
Or, relevant ALDI business experience with an exceptional level of
demonstrated success.
Multiple years of experience supporting and delivering eCommerce,
enterprise-wide application solutions.
Experience with Adobe and/or Salesforce applications strongly
preferred.
Experience implementing and operating omnichannel eCommerce
solutions strongly preferred.
Experience with Agile development and release management
Physical Requirements:
Work is performed in an office environment where a computer,
telephone and other office equipment are used as needed to perform
duties.
Regularly required to sit, reach, grasp, stand and move from one
area to another.
Constantly and repeatedly use keyboard/mouse.
Occasionally required to push, pull, bend, lift and move up to 25
lbs.
Travel:
International & Domestic travel required.
Up to 10%.
ALDI offers competitive wages and benefits, including:
ALDI is committed to equal opportunity for all employees and
applicants. As a proud Equal Opportunity Employer (EOE), we do not
discriminate based on race, color, national origin, ancestry,
citizenship status, religion, sex, sexual stereotyping, sexual
orientation, gender, gender identity, gender expression, age,
marital status, mental or physical disability, medical condition,
genetic information, military or veteran status, pregnancy (which
includes pregnancy, childbirth, and medical conditions related to
pregnancy, childbirth, or breastfeeding), or any other protected
characteristic. Employment may be contingent upon ALDI's receipt of
an acceptable and job-related drug test, motor vehicle report,
and/or reference check, as applicable and permissible by
law.Required
Keywords: ALDI, Bolingbrook , IT Manager, IT / Software / Systems , Plainfield, Illinois
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