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IT Manager SAP Technical Support- Ulta Beauty

Company: Ulta Beauty
Location: Bolingbrook
Posted on: January 27, 2023

Job Description:


Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability and is recognized that way. We ve been defined as a mature start-up. A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are. We re engineering for the future of retail, and it s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you ll find that virtually nothing s impossible at Ulta Beauty. THE IMPACT YOU CAN HAVE:The SAP Technical Support Manager will have responsibility for maintaining operational stability of SAP systems at ULTA. The IT Manager will be working closely with business partners, vendors, cross functional teams, and contractors. They will manage all support activities requiring SAP development and BASIS administration to meet business needs in ULTA. YOU WILL ACCOMPLISH THESE GOALS BY:

  • Application Support Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
  • Incident Management Undertakes the identification, registration and categorization of incidents. Gathers information to enable incident resolution and promptly escalates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
  • Change Management - Assesses, analyses, creates, documents, presents and implements changes based on requests for change.
  • Problem Management - Undertakes and reviews actions to investigate and resolve problems in systems, processes and services. Assesses problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.
  • Relationship Management: Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Negotiates with stakeholders at senior levels and ensures that organizational policy and strategies are adhered to.
  • Quality Management: Leads the application of appropriate quality management techniques to identify areas for improvement. Coordinates systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems.
  • IT Service Management - Provide technical management of the team and ensure that all relevant procedures are followed. Direct maintenance and implementation work. Manage activities that support operational teams and assist in problem resolution, including root cause analysis. Manage the status and reporting within the team and outside of the team.
  • Problem Management - Manage the review of investigative actions to resolve problems in system, processes and services. Bring the team to conclusion of root cause and remedies. Manage implementation of agreed remedies and preventative measures.
  • Resourcing: Implements resource plans, including conducting recruitment interviews. Facilitates selection, assessment and on-boarding processes, and internal resource allocation.
  • Performance Management: Supervises individuals by allocating routine tasks and/or project work. Provides direction, support and guidance as necessary, in line with individuals skills and abilities. Monitors progress against agreed quality and performance criteria. ADDITIONAL RESPONSIBILITIES: Hands-on Manager with Day to Day IT Support responsibility for SAP applications, including but not limited to ECC, S4, CAR, GRC, Data Services, Vertex, OpenText, SuccessFactors, Ariba, and BTP that operate and support ULTA s systems.
  • Responsible for vendor coordination for contracts, metrics, SLA, accountability, onsite & offshore resources, schedules, feedback, and other activity.
  • Peak holiday preparation and lessons learned.
  • Peak Support leadership updates, documentation, and meetings responsibility.
  • Support and coordination of patching activities for application and servers both on-prem and cloud.Work with teams for leading support and issue analysis activities.
  • Own root cause analysis for SAP application impacting issues.
  • Adhere to standards/best practices for SAP systems
  • Utilize and integrate monitoring solutions to sustain and improve performance
  • Coordinate break-fix, small projects, and support reduction improvements
  • Lead outage calls until systems are operational
  • Track SLAs for SAP and supporting applications
  • Responsible for SOX audit controls and supporting documentation
  • Solution and present technical and business improvements
  • Creates, maintains, and leads coordination for support documentation
  • Mentor, nurture, and develop team talent for growth and learning. Conduct regular performance evaluations. ESSENTIALS FOR SUCCESS:
  • Bachelor's degree in Computer Science, CIS, or equivalent professional experience
  • 8+ years of IT experience as lead or manager supporting SAP development and BASIS administration teams.
  • Strong knowledge of SAP SDLC including development principles and BASIS administration including performance tuning. Experience with SAP SaaS solutions (SF/Concur/Ariba) and BTP a plus.
  • Experience with SAP solutions in retail industry a plus.
  • Proven track record and experience in providing superior production support
  • Experience in working and leading with contractor firms with resources both onshore and offshore.
  • Ability to multi-task and adapt quickly to change
  • Excellent communication skills; feels comfortable working with non-technical business partners
  • Strong leadership skills in accountability and customer focus
  • Ability to work in and contribute towards a highly collaborative environment
  • Strong analytical and problem-solving skills
  • Customer Service/relationship focus
  • Ability to support during odd hours, weekends, and peak seasons
  • Be proactive and ability to catch issues before failures
  • Bachelor s degree in computer sciences or related field
  • Experience working in a continuous delivery environment.
  • Excellent analysis/troubleshooting skills, able to solve problems efficiently
  • Able to motivate others to drive desired results
  • Support off-hours production issues and code deployments
  • Minimal travel required

    At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Associated topics: assistant, client support, customer support, desk, edi, information technology help desk, support, system support, technical support, technical support specialist

Keywords: Ulta Beauty, Bolingbrook , IT Manager SAP Technical Support- Ulta Beauty, IT / Software / Systems , Bolingbrook, Illinois

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