Desktop Support

Company: TEKsystems
Location: Bolingbrook
Posted on: January 3, 2022

Job Description:

Description: This resource will play a key role in supporting the corporate and field location employees on matters such as account creation, hardware troubleshooting and upgrades, PC imaging, etc. The Technical Assistance Analyst II will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, system integrations, and basic IT related issues. Also, will maintain, troubleshoot, and provide day-to-day support of company-wide IT operations. This includes all company network systems, network/telecommunications infrastructure equipment and various peripheral devices. - Respond to client support requests via Service Now ticketing system.- Participate in the installation, configuration, maintenance and integration of computer hardware, software, communication and connectivity systems/devices in accordance with established company procedures and security needs. - Roll out, maintain, and troubleshoot corporate and clinical equipment connecting to the LAN and WAN consisting of information systems that incorporate the latest Microsoft products, network equipment and peripheral equipment (printers, faxes, scanners, etc.) onsite and remotely.- Support and train staff and users with assistance solving computer and user device related problems, such as malfunctions and program errors. - Assist end users with installation, usage and troubleshooting personal communication devices (cellular phones, Smart Phones, etc.). - Develop, document and revise PC parameters, configuration changes, system design procedures, test procedures, and quality standards, including creation and maintenance of site inventories and resource locations. - Responsible for cross-training and mentoring of peersSkills:Active Directory, Office 365, SCCM, NetworkTop Skills Details:Active Directory, Office 365, SCCM, NetworkAdditional Skills & Qualifications:Preferred skills:- Familiarity with Windows 10, Office 365, PC imaging- Working knowledge of LAN/WAN and networking infrastructure.- Ability to maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers. - Ability to work through complex technical issues both in person & over the phone- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.- Knowledge of popular operating systems, software applications, and remote connection systems.- Ability to solve complex hardware and software issues- Excellent interpersonal skills.- Good written and verbal communication skills.- Self-starter- Time management- Strong team playerExperience Level:Entry Leve


About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Bolingbrook , Desktop Support, Other , Bolingbrook, Illinois