Routing Specialist / Dispatch

Company: DRF Trusted Property Solutions
Location: Plainfield
Posted on: January 6, 2022

Job Description:

Do you love planning, scheduling and excellent customer service? If yes, then our Routing / Dispatch Specialist position may be the right career path for you. Come join our growing office team and help our Routing Team plan the daily routes for our licensed installation employees and partners. This is a great opportunity for someone who likes to work in a fast-paced environment with multiple priorities and use their problem-solving skills.Routing Specialist responsibilities:Schedule installations, typically same day or next dayCreate daily routes for our employees and partners Confirm appointments with customers Input notes into the company CRM systemProvide exceptional customer service Audit customer paperwork; correct missing informationRun payments in multiple systemsDrive positive outcomes for all customer service issuesResolve escalated customer issuesWork closely with the sales team and permit teamSuccessful Routing Specialist qualifications:Problem solving skillsAbility to prioritizeAbility to thrive with changing prioritiesGreat communication skillsEmpathyAbility to work as a team3+ years' experience with Microsoft Word and ExcelType 35+ WPMWe offer a great benefit package:medicaldentalvisionlife insuranceshort & long term disability401kpaid vacationpaid sick timecasual work environmentEAP programCorporate Chaplain ProgramThe successful Routing /Dispatch Specialist will work with the team to handle multiple tasks and projects simultaneously, be detailed-oriented and very customer service oriented. Multiple shifts available: day (6a.m.-2:30p.m. or 7a.m. 3:30p.m.), or evenings (11a.m. - 7:30p.m.) DRF Water Heating Solutions is an equal opportunity/affirmative action employer committed to a diverse and inclusive workforce.Job Posted by ApplicantPro

Keywords: DRF Trusted Property Solutions, Bolingbrook , Routing Specialist / Dispatch, Other , Plainfield, Illinois