Customer Support Specialist

Company: Snap-Raise
Location: Plainfield
Posted on: January 10, 2022

Job Description:

Snap! Raise is looking for a stellar remote Customer Support Specialist to join our Internal Operations team. This is a critical role at Snap as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform. Daily tasks include answering incoming phone calls, resolving incoming issues via email or phone, and proactively engaging users when issues arise. Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap Employees. A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A can-do attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicants must be comfortable and confident on the phone while able to think quickly under pressure.This is a full-time, remote position. Our Customer Support line is open 7 AM - 7 PM CST, and we have different shifts available for those who want to work outside of standard work hours. We are open to any location in the continental United States as long as the candidate is willing to work within the hours defined above. There is a growth opportunity within our company, and this is a great starting point for a recent graduate!Responsibilities: Reactively resolve customer issues in a timely mannerProactively reach out to customers when issues are identifiedTag and catalog issues appropriately utilizing our internal ticketing toolGather feedback directly from customers and surface to appropriate internal constituents as neededWhat we are looking for in you:High School Diploma requiredActively pursuing or Bachelors Degree PreferredExperience in Customer ServiceStrong Communication SkillsPositive AttitudeComfortable in working from home and achieving all Service-Level AgreementsFast Learner eager to take initiativeHard Working and DeterminedAbout Snap! Raise: We are an organization built on the fundamentals and principles largely learned early in life through the sports and activities we participated in while attending school. We now utilize those skills and tools to give back to Coaches and Group Leaders who are focused on helping the next generation through athletics and extracurricular activities. Snap! Raise is proud to offer the following benefits: Medical, Dental, Vision 401K with a 4% match from the company 12 paid holidays Flex Birthday day off Monthly Wellness Classes (virtually!) PM20Powered by JazzHRPI160390339

Keywords: Snap-Raise, Bolingbrook , Customer Support Specialist, Other , Plainfield, Illinois