Branch Supervisor
Company: Surge Staffing
Location: Bolingbrook
Posted on: May 9, 2022
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Job Description:
Job DescriptionSUMMARYThe Branch Supervisor is responsible for
the effective supervision and profitable operation of an assigned
branch office. This includes overall responsibility for: 1)
achieving profit results consistent with established expectations,
2) effective supervision of permanent staff 3) learning the
implementation of a consistent business development program to
maximize billable hours and sales growth, thereby increasing market
share and operating profits, and 4) implementing and supervising
the Performance Selection System (PSS) program.PRIMARY
FUNCTIONSImplement and monitor company quality standards, including
the Performance Selection System (PSS) program, for all services
renderedImplement and supervise a detailed marketing program of
personal sales calls, telephone sales, direct mail in-office
demonstrations and public relations for assigned branchDirect and
supervise customer development activities within the office,
including face-to-face customer contact to create and develop a
good business relationship with existing and inactive customers and
retain and build additional revenuesImplement and monitor
activities designed to recruit, train and retain temporary
employees needed to fill all available assignmentsEnsure customer
orders are filled with quality placementsTroubleshoot and resolve
problems or complaints of temporaries and customersCoach and
counsel temporaries to ensure quality performance and job
satisfactionPresent e-solutions, Vendor Management, HR Services,
Payrolling, assessments, training and other service programs to
customers in order to secure or maintain their businessProvide
overall supervision and counsel to branch service staffConduct
regular permanent staff meetings to ensure good communication
within local branchesPerform functions of other branch staff as
neededConduct outside sales and service calls to ensure quality
customer service and expand businessConduct outside sales and
service calls to reactivate inactive customer accountsMake skill
sourcing telephone calls to acquire new businessImplement bill/pay
structure to ensure a proper gross profit levelDetermine customer
credit extensions with assistance from branch manager, district
manager or the corporate credit departmentImplement company
collection policies and procedureMust maintain 1500 billable
hoursComplete and maintain company reports to log individual and
branch sales/service activitiesFollow company policies and
procedures for all staffing and customer activityAll other duties
that may arise to ensure the successful operation of the
companySECONDARY FUNCTIONSProcess and assist with unemployment
claims as directed by the Unemployment Department staffProcess and
assist with Workers' Compensation claims as directed by the
Workers' Compensation Department staffQUALIFICATIONSBachelor's
degree or equivalency in work Strong written and verbal
communication experience or education required skillsMinimum 1-2
years of experience in a Ability to provide excellent customer
service supervisory or leadership role, preferably in to all
clients (customers and employees) the staffing industry Ability to
advise, counsel, guide andPrevious experience in sales, human
influence the opinions and decisions of resources, or a service
industry required others (e.g. customers and employees)Ability to
access areas where needed people, Ability to analyze and evaluate
people, data information or equipment are located and things to
determine courses of actionAbility to understand and accurately
apply Previous business development experience basic math skills
including developing sales strategies,Proficiency with Microsoft
Word, Excel, conducting cold calls, making salesPowerPoint, Outlook
and Internet presentations, closing techniques and developing
service and pricing proposalsAbility to make competent use of work
Ability to demonstrate success working in related equipment and
materials a fast-paced, highly competitive, deadline-Ability to
remember information (e.g., oriented environment policies,
procedures) or locate resources to Self-motivated with exhibited
sense of find information as needed urgency in all sales and
service relatedAbility to travel to various locations (e.g.,
activity customer sites, other company offices) as Exceptional
communication, presentation, needed follow-up, negotiation, and
closing skills.Ability to communicate effectively and Strong
emphasis on listening skills tactfully with others Ability to
develop teams and work effectivelyAbility to work with other team
members as in team environments well as independently Strong
leadership skills, initiative andAbility to shift back and forth
between two creativity with the ability to identify or more tasks
and convey successful techniques andCooperative, team-oriented,
patient, calm approaches under pressure Ability to develop the
professional skills ofAbility to arrange things in certain order
(e.g., employees alphabetically, numerically)Ability to produce
results within an autonomous environment, within company guidelines
and have the flexibility to identify and respond to changes in
prioritiesEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex,
disability, age, sexual orientation, national origin, veteran
status, genetic information, or any other status protected by law.
Surge is committed to providing access, equal opportunity and
reasonable accommodation for individuals with disabilities in
employment, its services, programs, and activities. To request
reasonable accommodation, contact Human Resources at
614-431-5100.Job Type: Full-timeIND1
Keywords: Surge Staffing, Bolingbrook , Branch Supervisor, Other , Bolingbrook, Illinois
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