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Branch Supervisor

Company: Surge Staffing
Location: Bolingbrook
Posted on: May 9, 2022

Job Description:

Job DescriptionSUMMARYThe Branch Supervisor is responsible for the effective supervision and profitable operation of an assigned branch office. This includes overall responsibility for: 1) achieving profit results consistent with established expectations, 2) effective supervision of permanent staff 3) learning the implementation of a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits, and 4) implementing and supervising the Performance Selection System (PSS) program.PRIMARY FUNCTIONSImplement and monitor company quality standards, including the Performance Selection System (PSS) program, for all services renderedImplement and supervise a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branchDirect and supervise customer development activities within the office, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenuesImplement and monitor activities designed to recruit, train and retain temporary employees needed to fill all available assignmentsEnsure customer orders are filled with quality placementsTroubleshoot and resolve problems or complaints of temporaries and customersCoach and counsel temporaries to ensure quality performance and job satisfactionPresent e-solutions, Vendor Management, HR Services, Payrolling, assessments, training and other service programs to customers in order to secure or maintain their businessProvide overall supervision and counsel to branch service staffConduct regular permanent staff meetings to ensure good communication within local branchesPerform functions of other branch staff as neededConduct outside sales and service calls to ensure quality customer service and expand businessConduct outside sales and service calls to reactivate inactive customer accountsMake skill sourcing telephone calls to acquire new businessImplement bill/pay structure to ensure a proper gross profit levelDetermine customer credit extensions with assistance from branch manager, district manager or the corporate credit departmentImplement company collection policies and procedureMust maintain 1500 billable hoursComplete and maintain company reports to log individual and branch sales/service activitiesFollow company policies and procedures for all staffing and customer activityAll other duties that may arise to ensure the successful operation of the companySECONDARY FUNCTIONSProcess and assist with unemployment claims as directed by the Unemployment Department staffProcess and assist with Workers' Compensation claims as directed by the Workers' Compensation Department staffQUALIFICATIONSBachelor's degree or equivalency in work Strong written and verbal communication experience or education required skillsMinimum 1-2 years of experience in a Ability to provide excellent customer service supervisory or leadership role, preferably in to all clients (customers and employees) the staffing industry Ability to advise, counsel, guide andPrevious experience in sales, human influence the opinions and decisions of resources, or a service industry required others (e.g. customers and employees)Ability to access areas where needed people, Ability to analyze and evaluate people, data information or equipment are located and things to determine courses of actionAbility to understand and accurately apply Previous business development experience basic math skills including developing sales strategies,Proficiency with Microsoft Word, Excel, conducting cold calls, making salesPowerPoint, Outlook and Internet presentations, closing techniques and developing service and pricing proposalsAbility to make competent use of work Ability to demonstrate success working in related equipment and materials a fast-paced, highly competitive, deadline-Ability to remember information (e.g., oriented environment policies, procedures) or locate resources to Self-motivated with exhibited sense of find information as needed urgency in all sales and service relatedAbility to travel to various locations (e.g., activity customer sites, other company offices) as Exceptional communication, presentation, needed follow-up, negotiation, and closing skills.Ability to communicate effectively and Strong emphasis on listening skills tactfully with others Ability to develop teams and work effectivelyAbility to work with other team members as in team environments well as independently Strong leadership skills, initiative andAbility to shift back and forth between two creativity with the ability to identify or more tasks and convey successful techniques andCooperative, team-oriented, patient, calm approaches under pressure Ability to develop the professional skills ofAbility to arrange things in certain order (e.g., employees alphabetically, numerically)Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in prioritiesEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-431-5100.Job Type: Full-timeIND1

Keywords: Surge Staffing, Bolingbrook , Branch Supervisor, Other , Bolingbrook, Illinois

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