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Service Route Rep

Company: Club Assist
Location: Bolingbrook
Posted on: May 14, 2022

Job Description:

Job DescriptionThe Service Route Representative (SRR) will support their Managers in the supply and service to his/her established customer base. This role is accountable for providing quality service, distribution of goods and great customer service support to our customer.The SRR must be able to deal with a large and diverse range of products, as well as a large customer base. This position must work well under pressure - and effectively as a team member. The SRR must be able to cope effectively with difficult situations and multiple demands.Duties and Primary Responsibilities:* Must maintain proper vehicle appearance and condition.* Work closely with their Manager to ensure customers are aware of initiatives and current battery promotions.* Able to achieve budget and targets set by Logistics Manager.* Work closely with Marketing and become familiar with marketing brochures / pamphlets; be aware of marketing product resource needs.* Promotion of benefits and value program of battery program to staff and customer network.* Ability to troubleshoot all technical issues with Battery testers; maintenance and technical assistance of basic Battery testers.* Delivery of batteries or ancillary products distributed by the company.* Responsible for fill rate and stock mix of customers / Battery Rotation, Consignment / Inventory Control for customer locations, Warranty adjudication / Warranty rate management, Vehicle Inventory control / Variances / FIFO, CMS (inventory management system) proficiency and collection of junk batteries and return to designated drop zone(s).* Maintain all company logs, records and reports on a daily basis; analyse Daily Volume Reports.* Receive payment for products sold and accurately record into assigned account according to banking procedures.* Collect tester and customer sales data; predict future market trends by analysing customer reports.* Support contractors by reaching sales budget goals/targets; accountable for knowing and ensuring sales budget expectations are met.* Provide excellent customer service.Work Experience, Qualifications and Skills Required:* BC Driver License with clean abstract.* Forklift and electric pallet jack certification desired.* Previous background in Automotive and/or Battery Industry.* Prior experience in customer support, sales or service; min. 4 years.* Basic automotive and mechanical knowledge required (i.e., battery testing and equipment troubleshooting).* Accounting and expense reporting.* Ability to complete paperwork and reports as needed, correctly, and on time.* Understanding of product knowledge; diagnosing and replacing automotive batteries.* Strong communication skills (verbal and written) and effective negotiation skills* Solid organizational and time management skills; ability to meet deadlines.* Strong decision-making / judgement skills; solution oriented.* Exceptional customer service skills; ability to resolve conflict.Physical and other Requirements:* Must be able to lift 40 - 75 lbs while balancing and carrying equipment (includes bending, kneeling, lifting, etc.).* Must pass physical exam and Drug test and have a clean driving abstract.* Able and willing to work non-standard business hours such as; nights, weekends, holidays, etc. if needed* Compliance with Safety Regulations and all other federal, and provincial laws.Benefits and Perks:* We offer a competitive salary based on experience.* Benefits package* You will receive ongoing challenges and career progression in this organization, which values continuous improvement, work within a fun team-based environment that rewards innovative thinking.

Keywords: Club Assist, Bolingbrook , Service Route Rep, Other , Bolingbrook, Illinois

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