Service Route Rep
Company: Club Assist
Location: Bolingbrook
Posted on: May 14, 2022
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Job Description:
Job DescriptionThe Service Route Representative (SRR) will
support their Managers in the supply and service to his/her
established customer base. This role is accountable for providing
quality service, distribution of goods and great customer service
support to our customer.The SRR must be able to deal with a large
and diverse range of products, as well as a large customer base.
This position must work well under pressure - and effectively as a
team member. The SRR must be able to cope effectively with
difficult situations and multiple demands.Duties and Primary
Responsibilities:* Must maintain proper vehicle appearance and
condition.* Work closely with their Manager to ensure customers are
aware of initiatives and current battery promotions.* Able to
achieve budget and targets set by Logistics Manager.* Work closely
with Marketing and become familiar with marketing brochures /
pamphlets; be aware of marketing product resource needs.* Promotion
of benefits and value program of battery program to staff and
customer network.* Ability to troubleshoot all technical issues
with Battery testers; maintenance and technical assistance of basic
Battery testers.* Delivery of batteries or ancillary products
distributed by the company.* Responsible for fill rate and stock
mix of customers / Battery Rotation, Consignment / Inventory
Control for customer locations, Warranty adjudication / Warranty
rate management, Vehicle Inventory control / Variances / FIFO, CMS
(inventory management system) proficiency and collection of junk
batteries and return to designated drop zone(s).* Maintain all
company logs, records and reports on a daily basis; analyse Daily
Volume Reports.* Receive payment for products sold and accurately
record into assigned account according to banking procedures.*
Collect tester and customer sales data; predict future market
trends by analysing customer reports.* Support contractors by
reaching sales budget goals/targets; accountable for knowing and
ensuring sales budget expectations are met.* Provide excellent
customer service.Work Experience, Qualifications and Skills
Required:* BC Driver License with clean abstract.* Forklift and
electric pallet jack certification desired.* Previous background in
Automotive and/or Battery Industry.* Prior experience in customer
support, sales or service; min. 4 years.* Basic automotive and
mechanical knowledge required (i.e., battery testing and equipment
troubleshooting).* Accounting and expense reporting.* Ability to
complete paperwork and reports as needed, correctly, and on time.*
Understanding of product knowledge; diagnosing and replacing
automotive batteries.* Strong communication skills (verbal and
written) and effective negotiation skills* Solid organizational and
time management skills; ability to meet deadlines.* Strong
decision-making / judgement skills; solution oriented.* Exceptional
customer service skills; ability to resolve conflict.Physical and
other Requirements:* Must be able to lift 40 - 75 lbs while
balancing and carrying equipment (includes bending, kneeling,
lifting, etc.).* Must pass physical exam and Drug test and have a
clean driving abstract.* Able and willing to work non-standard
business hours such as; nights, weekends, holidays, etc. if needed*
Compliance with Safety Regulations and all other federal, and
provincial laws.Benefits and Perks:* We offer a competitive salary
based on experience.* Benefits package* You will receive ongoing
challenges and career progression in this organization, which
values continuous improvement, work within a fun team-based
environment that rewards innovative thinking.
Keywords: Club Assist, Bolingbrook , Service Route Rep, Other , Bolingbrook, Illinois
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