Patient Services Representative(Bilingual Spanish)- Bolingbrook
Company: VNA Health Care
Posted on: July 30, 2022
Job Description Employee performs accurate registration, walk in
and telephone scheduling functions, including demographic and visit
screening registration procedures, as well as clerical and record
keeping duties to assist in the creation of a high functioning,
patient-focused clinic registration operation. Primary Functions:
Utilizing the AIDET communications framework, consistently uses a
professional, courteous approach to facilitate communication with
patients, Providers and third party intermediaries. Conducts client
registration interview. Collects or confirms all necessary
demographic, insurance, health, and financial information from
customers at registration accurately entering it into the ESS.
Schedules appointment s and records reason for visit on the patient
notes in the scheduling software system. Accurately identifies
patient in MPI, based on documentation requested and provided by
patient. Verifies coverage and benefits thru on-line process at
each visit. Accurately identifies, completes and scans all required
forms including consents, screenings and insurance information.
Identifies clinical and financial criteria that require involvement
of case management team or Benefits Specialist. Resolves clinical
scheduling conflicts to accommodate the needs of all involved
parties Confirms patient---s payment sources utilizing on line
systems; accurately interprets financial cues; provides patient
with payment plan information or consults with a Team Lead,
Universal Benefits Specialist or Coordinator as needed. Responsible
for explaining Health Center fee schedule to all clients and
collection of fees based upon client income. Collects deductibles
and co-payments according to policy and accurately posts payments
to the patient---s account Maintains a cash drawer and follows cash
handling and end of day balancing procedures Responsible for
recording client entrance and exit time using VNA---s enterprise
software system Maintains annual goals for registration accuracy
Understands and follows Health Center infection control policies.
Translates or obtains language line assistance for clients and
staff as requested. Initiates communication with supervisor to
ensure an efficient use of available work time. Acquires a general
knowledge of the workload and specialized knowledge of other job
duties in the Health Center Revenue cycle through cross-training.
Familiarizes and complies with all VNA policies and procedures.
Meets standards of behavior expectations. Follows established
guidelines for use and/or disclosure of protected health
information. Employees should report any breaches of the Health
Insurance Portability and Accountability Act (HIPAA) rules to the
Privacy Officer immediately. Failure to comply with HIPAA policies
and procedures will result in disciplinary action, up to and
including termination of employment. Other duties as assigned.
Qualifications: Education as developed through the attainment of AS
degree or equivalent work experience in a medical office or
Hospital in a similar role. Minimum of one year experience in
medical office preferred. Bilingual in Spanish/English as follows:
Speaking --- Required. Reading - Preferred. Written --- Preferred .
Ability to alphabetize and add/subtract/multiply and divide as
necessary. Health policies and requirements met. (see Personnel
Policies) Essential Functions/Physical Requirements: Ability to
effectively communicate verbally and in writing. Manual dexterity
sufficient to perform primary keyboarding, scanning and filing
functions. 40 WPM preferred Tactile, visual and olfactory senses
intact. Ability to deal with high levels of stress. Company
Description VNA Health Care is a patient-centered, community-based,
not-for-profit healthcare provider serving the Chicago suburbs with
convenient and compassionate healthcare. VNA Health Care believes
health care is a right, not a privilege. Providing quality care and
community health services happens when dedicated, talented
professionals unite at every level.
Keywords: VNA Health Care, Bolingbrook , Patient Services Representative(Bilingual Spanish)- Bolingbrook, Other , Bolingbrook, Illinois
Didn't find what you're looking for? Search again!