Customer Relations Specialist

Company: PersonalizationMall
Location: Bolingbrook
Posted on: November 20, 2022

Job Description:

Various Schedules Available - Full Time, Days, and Evenings This is an onsite position Saturday or Sunday Required Holiday Peak Shifts Available: 1st Shift Between: 6:00 AM-4:30 PM or 9:30 AM- 8:00 PM 2nd Shift Between: 11:30 AM-10:00 PM Pay Rate: $17-17.75 Plus Bilingual Incentives available Position Summary: Provide customer-centric assistance via phone calls, email, or live chat interactions. Serve as the initial point of customer contact for issues within the organization. Problem-solve with customers to handle and resolve complaints. Provide information in response to inquiries about products, services, current sales/coupons, and order status. Serve as a brand ambassador for our personalized products with a sense of creativity, individuality, and joy Duties and Responsibilities: Complete orders while adhering to PCI regulations, maintain customer profiles, act as a product matter expert, and provide information about products, services, account information, and order status via phone, email, or live chat correspondence. Edit or cancel customer orders when applicable and credit/debit accounts accordingly. Resolve customers' service or billing complaints through investigations. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Issue shipping claims for lost or damaged goods. Process returned packages or orders that need to be reshipped. Vet and post product reviews and take necessary action to correct if necessary. Perform AVS-related tasks as warranted. Troubleshoot technical issues to assist customers in placing orders and resetting passwords. Perform additional duties as assigned. Skills Needed: Must possess strong listening skills, a professional telephone demeanor and the ability to interact effectively and tactfully with customers in a customer-focused contact center. Ability to work effectively in a team environment and maintain a positive attitude. Excellent communication skills, both verbal and written. Must be able to multi-task in a fast-paced environment, while maintaining a high level of accuracy and attention to detail. Must have a working knowledge of Microsoft Outlook and general knowledge of computer, phone system and other common office equipment. Must be able to adjust schedule based upon business needs during peak season(s), which includes being able to work overtime, if needed. Bilingual Spanish a plus, but not required. Online shopping experience a plus, but not required INDPM Requirements: Education: Associate Degree preferred or High School Diploma or equivalent with call center experience will be considered. Experience: Two (2) years of experience working with customers. (Preferably a call center) %13435873%

Keywords: PersonalizationMall, Bolingbrook , Customer Relations Specialist, Other , Bolingbrook, Illinois