Network Support Engineer

Company: Impact Networking
Location: Bolingbrook
Posted on: November 20, 2022

Job Description:

DescriptionImpact is hiring a Network Support Engineer for our Nationally ranked Best and Brightest Workplace!The Network Support Engineer will be utilized in many different capacities to ensure proper management of our Managed IT clients' networks. The Network Support Engineer will act as an escalation resource for our Unified Support Operations. We strive to make sure our client networks are secure and running optimally. The role of the Network Support Engineer is a challenging and rewarding position. The role requires a strong technical skill set along with excellent interpersonal skills. The focus of the job at Impact is always Excellent Customer Service.ResponsibilitiesTechnicalPro-actively monitor client networks. Focused on resolving issues before they affect client operations. This includes utilizing tools such as N-Able, Nerdio, and Cisco Meraki Dashboard.Provide tier 2 to 3 company and end-user support remotely as it pertains to the core MIT networking technologies. These include Windows Server, Hyper-V, VMWare, Exchange, Sharepoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure.Identifies, documents, and troubleshoots user computing issues to resolution and maintains customer satisfaction.Identifies user problems and works within a structured problem management and resolution process to maintain customer satisfaction.Works with other resources and vendors to deliver effective support and management servicesDocumentation and reportingOn-time documentation of issues within Impact's proprietary ticketing system and the CRM we work with, Microsoft Dynamics 365.Utilizing Microsoft Dynamics 365 and Impact's proprietary ticketing system for the following: Customer follow-up and feedback.Running historical reports to identify reoccurring service disruptions.Document problem resolution and processes.Assist with on-boarding of new clients and users.Install, modify, and repair computer hardware and software.Run diagnostic applications to resolve problems.GeneralParticipates in ongoing training and attainment of manufacturer certifications.Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service.Follows a set of standards for documentation of customer network status and activities.What We Are Looking ForComputer SkillsServer AdministrationExperience with Windows 2012-2019 ServerActive Directory management and maintenanceMicrosoft Exchange, SQL, and SharePoint managementDNS, DHCP, and Remote Desktop ServicesVMWare, Hyper-V and other virtualization technologiesStorage solutions: SAN, NAS, and Shared StorageFirewalls, switches, and other networking technologies Cisco Meraki, HP, and other technologiesDisaster recovery solutions and backup technologiesOffice 365, Azure and other cloud solutionsMobile operating systems (IOS, Android, Windows)RMM tools such as N-Able, Kaseya or LabTechExcellent remote client support skillsStrong written and verbal communication skillsCertifications, Licenses, RegistrationsMicrosoft Fundamental and Associate certificationsCompTIA certifications such as A+, Network+, Security+, etc.Cisco certificationsOther Skills and AbilitiesAble to work independently or as part of a teamExcellent technical writing abilityValued Qualifications (not required)3 or more years relevant experience as a: NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.Experience as part of a Microsoft Partner organizationExperience working for a managed services organizationBenefits20 days of PTO12+ paid holidaysFlexible Sick Day PolicyPaid Maternity & Paternity LeaveComprehensive Health, Disability Life, Dental and Vision Plans401(K) match & retirement plansStudent Loan reimbursementOn-going training & development opportunities

Keywords: Impact Networking, Bolingbrook , Network Support Engineer, Other , Bolingbrook, Illinois