Credit Representative Bilingual (Spanish)

Company: S&S Activewear LLC
Location: Bolingbrook
Posted on: January 25, 2023

Job Description:

OverviewFounded in 1988, S&S Activewear is a national wholesaler to the promotional apparel market, headquartered in Bolingbrook, IL. We stock over 60 brands from basic garments to fashion-forward styles. Our customers are screen printers, embroiderers and promotional products dealers who imprint blank apparel and sell it to corporations, teams, schools and promoters to support their brand message.The company has over 3 million square feet of warehouse space with locations in Bolingbrook, IL; Fort Worth, TX; McDonough, GA; Olathe, KS; Robbinsville, NJ; Reno, NV and Pompano Beach, FL.Are you looking for an opportunity at a growing and exciting business? We're always looking for talented people to join our team. S&S Activewear is an equal employment opportunity employer.Job DescriptionWe are seeking energetic, reliable and fun professionals to join our team as a Credit Representative. The successful Credit Representative will be responsible for working closely with credit team members daily to assist in analyzing and review pending sale orders and initiate calls to customers with past due balances. Provide customer service on behalf of the credit department to maintain credit limits and address aging invoices. Support activities for the credit department as needed and requested.ScheduleMonday - Friday 1030AM -7PM, Full-Time, Non-ExemptResponsibilitiesShow up on time every day, ready to work with a positive attitudeAbility to work in a fast-paced goal-oriented departmentAnalyze and review pending sale orders; determine if order should ship based on account statusProviding customer service regarding outstanding balances, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write offs and customer reconciliation.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with customers' accounts on a timely basis.Establish and maintain effective and professional working relationships with internal and external customers.Support activities for the department as needed and requestedAll other duties assigned by managementEssential FunctionsWeekly and monthly reporting to direct supervisorHigh volume phone calls to assigned external customersManage customers on bi-weekly aging reportReconcile customer disputes as they pertain to payment of outstanding balances that are dueProvide excellent & considerate customer service to all external and internal customersParticipate in team planning meetingsMeet defined department goals and activity metricsRequirementsThe ability to communicate fluently (verbal & written) in both Spanish and English1-5 years of credit and collections experience, however, willing to train the right individualKnowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedCommitment to excellent customer serviceExcellent written and verbal communication abilitiesAbility to prioritize and manage multiple responsibilitiesExceptional attendance and punctualityAbility to work in a team environmentExperience with Microsoft Office - Word and ExcelPhysical DemandsThis job operates an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.We are proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.S&S Activewear participates in E-Verify (employment verification check). To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at

Keywords: S&S Activewear LLC, Bolingbrook , Credit Representative Bilingual (Spanish), Other , Bolingbrook, Illinois