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Associate Care and Support Specialist- Ulta Beauty

Company: Ulta Beauty
Location: Bolingbrook
Posted on: January 26, 2023

Job Description:


Authentic. Supportive. Fun. To experience human resources at Ulta Beauty is to step out of the mundane and into an environment alive with optimistic energy. After all, success breeds opportunity, and the opportunities to help drive an organization at the top of its game to even greater heights are as uncommon as they are satisfying. It s fast, it s ambitious, it s anchored in trust. With the chance to move or flex based on new or existing interests and passions. If you want that rare culture of lived values, where team truly means something. Where the drive for excellence is balanced with a genuine desire to help and encourage. And where the mark you make will be seen and recognized we challenge you to dream bigger. To imagine the possibilities. THE IMPACT YOU CAN HAVE The Associate Relations Specialist provides HR guidance, direction and influence for the enterprise. They function as consultants and a critical business partner and advisor to the RVP/DM on all HR matters as well as support investigations and high-risk issues in the Distribution Centers. They provide day-to-day administration of associate relations activities for Ulta Beauty. They facilitate an open line of communication to the enterprise to ensure policies, procedures, performance management and disciplinary action are followed properly. They provide clarification and resolve issues by being a mediator and problem solver. They conduct associate relations investigations to ensure all hotline and We Care, Let s Talk complaints and concerns are rectified consistently and timely. They act as escalation point for HRSC team, Social Media, Guest Services and Crisis Management involving complaints, issues, workplace violence situations and other associate safety events. They evaluate, compile, analyze and report out data points to identify trends both positive and negative to ensure alignment toward HR goals and company strategic imperatives. They function as a center of excellence to reduce the risk to the organization and ensure the associate journey is positive. The duties of an Associate Relations Specialist also center on achieving business objectives by identifying opportunities to solve business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, data analytics, best practices and company policy. CORE JOB RESPONSIBILITIES:

  • Lead the Associate Relations Center of Excellence in ensuring compliance and risk management relative to associate relations practices and performance management across the organization.Provides guidance to Leaders/RVP/DMs in HR matters for appropriate action and partnership including but not limited to performance, policy administration and application
  • Work in collaboration with Legal Services to assess areas of Company risk, produce reporting and metrics to identify root causes, and develop proactive long-term solutions to address issues.
    Provide expert coaching to field leaders on resolution to specific conflict situations and provide recommendations. Provide guidance on corrective action administration, appropriate level and proper documentation.
    • Support region in all Crisis related situations ensuring the safety and wellbeing of all associates impacted. Conduct high-risk Investigations - Coordinate intake, fact finding, documentation and recommended actions on associate investigations for assigned business regionConsult and partner on talent management processes in the field to include the performance review process, leadership assessments and internal talent movement. Lead and investigate complex workplace violence situations that arise in their assigned business regionLead and investigates issues that surface through guest services and social media for their assigned business regionLead and investigate concerns escalated to management level associates in the distribution centers or as assigned Partner and support ADA interactive dialogue and accommodation needs assessment. Lead accommodation process for religious accommodations
    • Conducts DM and General Manager exit interviews to analyze and identify trends which impact retention and for solutions that will lead to improved associate satisfaction and lower turnover.
    • Analyze company reporting to effectively make timely recommendations to alleviate risk or positively impact the business or associates including policies, processes, precedent and standard operating procedures.
    • Leverage HR Metrics/Data to help move the business forward with trends and metric analysis.
    • Diagnose training opportunities.
    • Maintain current knowledge and provide consultation in the areas of employment law and Human Resources issues, policies, programs and processes.
    • Leading through Ulta Beauty values to advocate for associatesADDITIONAL RESPONSIBILITIES:
    • Process Implementation - Ensure successful implementation of all new work streams
    • Targeted Projects - Timely completion of assigned project work THE ESSENTIALS FOR SUCCESS
      • Excellent communication, interpersonal, analytical, and problem-solving skills
      • High level of discretion and judgment, particularly when dealing with confidential matters
      • Ability to investigate complex reports of conflict, harassment, and discrimination claims with precision
      • Ability to effectively interact with associates at all levels within the organization, listening to and acknowledging employee sentiment, educating on alternative points of view
      • The ability to work in a fast moving and changing environment
      • Developed presentation skills
      • Ability to travel within assigned markets as needed. This may include air travel and the ability to rent a car.
      • Ability to adjust work schedule according to the business needs SPECIAL POSITION REQUIREMENTS:
        • Professional in Human Resources (PHR) certification or Senior Professional in Human Resources (SPHR) certification preferred
        • Undergraduate degree (related field), 5 years relevant work experience or equivalent combination of education and relevant work experience
        • Technically proficient - particularly in MS Outlook, SAP, Word and Excel - with ability to learn additional programs and systems as needed.

          At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Associated topics: ad, advertise, freelance, invest, market, media, news, publicist, research, roi

Keywords: Ulta Beauty, Bolingbrook , Associate Care and Support Specialist- Ulta Beauty, Other , Bolingbrook, Illinois

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