Service Planning-Dispatch Specialist
Company: Spring-Green Enterprises Inc. & Subsidiaries
Location: Plainfield
Posted on: January 27, 2023
|
|
Job Description:
Superior Lawns Inc. (dba Spring-Green Lawn and Tree Care) is
hiring full-time, year-round Service Planning Specialist in
Plainfield, IL.We offer competitive pay, benefits including
medical, dental, vision, life and disability insurance, 401(k)
participation, Flexible Spending Account (FSA) and paid holidays
and vacation. We work hard to create an atmosphere representative
of our core values of Customer Focus, Pursuing Common Goals,
Family, Integrity, Innovation, and Perseverance.Spring Green has
been providing lawn, pest and tree care services for over 45 years
through a network of company owned and franchised locations. As an
industry leader with locations in 25 states, we take our community
and environmental responsibility seriously and are proud to help
consumers enjoy their lawns and outdoor spaces. At Spring Green,
our culture supports team members' pursuits of professional and
personal growth.SummaryUnder the direction of the Vice President of
Operations, this position will be working in a team of service
planners providing specialized routing support to Superior Lawns
Branch Operations, effectively creating outbound service routes.
This position provides structure and organization to route
functions for multiple branch locations, assisting drivers with
efficient and on-time route performance. Will work independently
within established policies and process guidelines to complete
daily routing tasks, resolving issues, ensuring tasks are performed
promoting a high level of customer service and operational
efficiency in support of branch operations. Essential Duties and
ResponsibilitiesOrganize, assign, and schedule daily work into
production routes for Field Service Professionals (FSPs) so that
the most efficient, timely service is provided to customers and
services are completed in accordance with the service completion
timetable.Perform work in a team of service planners responsible
for providing daily routes for all FSPs, confirming the routes are
planned and scheduled in accordance with standards.Communicate
daily route plans using work order data and route analysis
software.Communicates changes to the day's routes to territory
service personnel as needed in real-time.Chart routes to be taken
by drivers and ensure compliance to the predetermined routes.Answer
queries regarding the availability of field service personnel.Meet
all deadlines relating to predetermined schedules for the routing
process by working alongside the Service Planning Supervisor and
the Operations team.Work with the Customer Service Department to
ensure services are completed in a timeframe that is satisfactory
to our customers.Be thoroughly familiar with the vehicle and
equipment fleet at each branch and the impact that fleet has on
each assigned route.Regular and predictable on-site attendance is
required for access to pertinent systems, data, and interaction
with other personnel.Perform other duties as assigned.Education
and/or ExperienceHigh school diploma or general education degree
(GED) required.Minimum one years' experience as a dispatcher and or
customer service representative operating in a multi-location
environment preferred.Experienced with routing software
preferred.Certificates, Licenses, RegistrationsValid driver's
license required with good driving record required for local travel
to various meetings at other company locations and/or training
activities.Equal Opportunity EmployerWe are an Equal Opportunity
Employer welcoming candidates from all backgrounds and industries
to apply. We encourage personal and professional growth. Come join
our culture with core values of Customer Focus, Pursuing Common
Goals, Family, Integrity, Innovation, and
Perseverance.cg2pQ7ucHx
Keywords: Spring-Green Enterprises Inc. & Subsidiaries, Bolingbrook , Service Planning-Dispatch Specialist, Other , Plainfield, Illinois
Click
here to apply!
|