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Service Planning-Dispatch Specialist

Company: Spring-Green Enterprises Inc. & Subsidiaries
Location: Plainfield
Posted on: January 27, 2023

Job Description:

Superior Lawns Inc. (dba Spring-Green Lawn and Tree Care) is hiring full-time, year-round Service Planning Specialist in Plainfield, IL.We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation, Flexible Spending Account (FSA) and paid holidays and vacation. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.Spring Green has been providing lawn, pest and tree care services for over 45 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces. At Spring Green, our culture supports team members' pursuits of professional and personal growth.SummaryUnder the direction of the Vice President of Operations, this position will be working in a team of service planners providing specialized routing support to Superior Lawns Branch Operations, effectively creating outbound service routes. This position provides structure and organization to route functions for multiple branch locations, assisting drivers with efficient and on-time route performance. Will work independently within established policies and process guidelines to complete daily routing tasks, resolving issues, ensuring tasks are performed promoting a high level of customer service and operational efficiency in support of branch operations. Essential Duties and ResponsibilitiesOrganize, assign, and schedule daily work into production routes for Field Service Professionals (FSPs) so that the most efficient, timely service is provided to customers and services are completed in accordance with the service completion timetable.Perform work in a team of service planners responsible for providing daily routes for all FSPs, confirming the routes are planned and scheduled in accordance with standards.Communicate daily route plans using work order data and route analysis software.Communicates changes to the day's routes to territory service personnel as needed in real-time.Chart routes to be taken by drivers and ensure compliance to the predetermined routes.Answer queries regarding the availability of field service personnel.Meet all deadlines relating to predetermined schedules for the routing process by working alongside the Service Planning Supervisor and the Operations team.Work with the Customer Service Department to ensure services are completed in a timeframe that is satisfactory to our customers.Be thoroughly familiar with the vehicle and equipment fleet at each branch and the impact that fleet has on each assigned route.Regular and predictable on-site attendance is required for access to pertinent systems, data, and interaction with other personnel.Perform other duties as assigned.Education and/or ExperienceHigh school diploma or general education degree (GED) required.Minimum one years' experience as a dispatcher and or customer service representative operating in a multi-location environment preferred.Experienced with routing software preferred.Certificates, Licenses, RegistrationsValid driver's license required with good driving record required for local travel to various meetings at other company locations and/or training activities.Equal Opportunity EmployerWe are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.cg2pQ7ucHx

Keywords: Spring-Green Enterprises Inc. & Subsidiaries, Bolingbrook , Service Planning-Dispatch Specialist, Other , Plainfield, Illinois

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