Pharmacy Customer Service Associate
Company: Walgreens
Location: Plainfield
Posted on: March 16, 2023
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Job Description:
**Job Description:**+ Models and delivers a distinctive and
delightful customer experience.+ Registers sales on assigned cash
register, provides customers with courteous, fair, friendly, and
efficient checkout service.+ In accordance with state and federal
regulations, assists the pharmacist, under direct supervision, in
the practice of pharmacy. Responsible for using pharmacy systems to
obtain patient and drug information and process
prescriptions.**Customer Experience**+ Engages customers and
patients by greeting them and offering assistance with products and
services. Resolves customer issues and answers questions to ensure
a positive customer experience.+ Models and shares customer service
best practices with all team members to deliver a distinctive and
delightful customer experience, including interpersonal habits
(e.g., greeting, eye contact, courtesy, etc.) and Walgreens service
traits (e.g., offering help proactively, identifying needs,
servicing until satisfied, etc.).**Operations**+ Provides customers
with courteous, friendly, fast, and efficient service.+ Recommends
items for sale to customer and recommends trade-up and/or companion
items.+ Registers customer purchases on assigned cash register,
collects cash and distributes change as requested; processes voids,
returns, rain checks, refunds, and exchanges as needed. Takes
customer to OTC aisle when possible to assist in locating
products.+ Keeps counters and shelves clean and well merchandised,
takes inventory, and maintains records. Checks in and prices
merchandise as required or as directed by store manager or
communicated by the shift leader.+ Performs duties as assigned by
Pharmacy Manager, Staff Pharmacist and Store Manager including
utilizing pharmacy systems to enter patient and drug information,
ensuring information is entered correctly, filling prescriptions by
retrieving, counting and pouring pharmaceutical drugs, verifying
medicine is correct, and checking for possible interactions.
Assists pharmacists in scheduling and maintaining work flow.+
Reports, immediately, prescription errors to pharmacist on duty and
adheres to Company policies and procedures in relation to pharmacy
errors and the Quality Improvement Program. Reviews and complies
with the Walgreen Co. Pharmacy Code of Conduct.+ Strictly adheres
to the Walgreen Co. policy regarding Good Faith Dispensing during
all applicable prescription dispensing activities.+ Handles
telephone calls that do not require personal attention of the
pharmacist, including those to physicians.+ Processes (corrects and
resubmits) manual claims for third party program prescription
services in a timely and efficient manner, and performs other
clerical duties, as assigned by the Pharmacy Manager.+ Assists and
supports Pharmacy Department on inventory management activities,
such as, ordering, unpacking, checking and storing shipment of
pharmaceuticals. Maintains knowledge of Company asset protection
techniques, and files claims for warehouse overages (merchandise
received, but not billed), shortages (merchandise billed, but not
received), order errors or damaged goods involving Rx drugs.+
Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholic beverages and tobacco products).+
Constructs and maintains displays, including promotional, seasonal,
super structures, and sale merchandise. Completes resets and
revisions as directed.+ Assists with separation of food items
(e.g., raw foods from pre-cooked) and product placement as
specified by policies/procedures (e.g., raw and frozen meats on
bottom shelves). For consumable items, assists in stock rotation,
using the first in, first out method and restock outs.+ Has working
knowledge of store systems and store equipment.+ Provides customer
service in the photo area, including digital passport photo
service, poster print and creative machine, suggestive sell of
promotional photo products.+ Assumes web pick-up responsibilities
(monitors orders in Picture Care Plus, fills orders (pick items),
delivers orders to customers as they arrive at store).+ Assists
with exterior and interior maintenance by ensuring clean, neat,
orderly store condition and appearance.+ Complies with all company
policies and procedures; maintains respectful relationships with
coworkers.+ Completes special assignments and other tasks as
assigned.**Training & Personal Development**+ Earns and maintains
PTCB certification through the designated PTCB training program
and/or state required certification/registration.+ Attends training
and completes PPLs requested by Manager or assigned by corporate
and acquires continuing education credits. Maintains knowledge and
skill in healthcare and pharmacy, including latest news and
developments.**Job ID:** 1110355BR**Title:** Pharmacy Customer
Service Associate**Company Indicator:** Walgreens**Employment
Type:** Part-time**Job Function:** Retail**Full Store Address:**
24801 W 135TH ST,PLAINFIELD,IL,60544**Full District Office
Address:** 24801 W 135TH
ST,PLAINFIELD,IL,60544-05413-06567-S**External Basic
Qualifications:**+ Must be fluent in reading, writing, and speaking
English. (Except in Puerto Rico)+ Requires willingness to work
flexible schedule, including evenings and weekend hours.**Preferred
Qualifications:**+ Prefer six months of experience in a retail
environment.+ Prefer to have prior work experience with Walgreens.+
Prefer good math skills so they can fill prescriptions accurately,
including counting, measuring and weighing medications.+ Prefer
good computer skills.+ Prefer the knowledge of store inventory
control.+ Prefer PTCB certification.The following information is
applicable for San Francisco, CA applicants: Pursuant to the San
Francisco Fair Chance Ordinance, we will consider for employment
qualified applicants with arrest and conviction records.An Equal
Opportunity Employer, including disability/veterans.To see the
salary range for this position please click here: Pay Transparency
Pharmacy Customer Service Associate
(https://jobs.walgreens.com/en/paypcsa) . If you are applying on a
job board or unable to click on the link, please copy and paste
this URL into your browser
https://jobs.walgreens.com/en/paypcsa**Shift:** Various**Store:**
06567-PLAINFIELD IL
Keywords: Walgreens, Bolingbrook , Pharmacy Customer Service Associate, Other , Plainfield, Illinois
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