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Bolingbrook, IL-Servicedesk Technician

Company: LeSaint Logistics
Location: Bolingbrook
Posted on: September 13, 2020

Job Description:

LeSaint Logistics has a great opportunity for you to establish a long-term rewarding career. We are looking for an experienced Servicedesk Technician to join our outstanding team!

Position Summary:

The Servicedesk Technician will interact with all levels of users in the company, including senior executives. He or she provides end user support, performs and coordinates preventive maintenance on IT equipment on a continual basis; coordinates the installation, discontinuation, and relocation of equipment; completes required logs and reports of maintenance activities; develops reference materials and procedures that will become guidelines for others; and ensures diagnostic tools and service aids are in appropriate working order. The incumbent participates in the administration, engineering, planning, coordination, and installation of new or modified equipment and local area networks; performs troubleshooting, diagnostics, research, evaluation, and documentation of various data/voice communications solutions and alternatives; coordinates the installation of equipment, lines, and software necessary to meet the requirements for the site; prepares instructions and documentation for installation and monitors project status. He or she is responsible for adhering to LeSaint's IT standards and would participate in incorporating industry best practices into operations.

Activities Include:

  • Provide end user desktop, printer, application and phone support.
  • Perform user adds and changes in Windows Active Directory as well as all applications.
  • Install and maintain site equipment such as, but not limited to, software and hardware infrastructure, local area networks, voice and data communications.
  • Directly or indirectly assist other individuals within IT Services to help them complete their specific tasks.
  • Maintain high levels of internal customer satisfaction with utmost respect and dedication.
  • Maintain high level of standards in interpersonal skills such as verbal and written communications.
  • Maintain high level of technical skills and strive to expand on technical knowledge through self-education or company provided education.
  • Follow and enforce IT corporate standards and policies.
  • Perform 24x7 on-call responsibilities in support of every LeSaint location. Skills:
    This is an entry level position and the individual must at least be familiar with the concepts of supporting end-user computing environments with the following skills:
    • Windows operating systems, Office 365 and other Microsoft products.
    • Can conceptualize planning, installing and supporting of Microsoft Active Directory, DNS, SQL, terminal server and related technologies.
    • Configure, test and troubleshoot RF and wireless devices for use with enterprise applications
    • Configure, test and troubleshoot VPN connectivity
    • Willing to assist by providing access to on site network equipment.
    • Familiar with the concepts of supporting VMWare ESXi software.
    • Willing to learn installation, implementation and support of SAN/NAS storage technologies in a virtual or standalone server environment.
    • Willing to learn IT asset management disciplines, asset procurement and understanding of software distribution and patch management concepts. Scripting experience, specifically in Power Shell, is a plus.
    • Must demonstrate contribution to project planning and implementation of new technologies.
    • Must have disciplined approach to change control processes. Understanding of ITIL processes is a plus.
    • Must demonstrate a good understanding of information security principles as it relates to system and network security.
    • Contribute to a disaster recovery plan and testing.
    • Demonstrate an aptitude toward network management and backup/recovery disciplines. Conceptual understanding of data communications equipment, network switches, wireless access points and protocols such as SDWAN, VoIP, VPN, SFTP, TCP/IP, DNS, DHCP, SMTP
    • Understanding of or experience with collaboration tools such as MS SharePoint, Teams, and Unified Communications is a plus.
      Additional Skills:
      • Must possess critical thinking skills and effectively troubleshoot problems in search of the root cause.
      • Must be comfortable working with a certain degree of creativity and latitude while effectively prioritizing and executing tasks.
      • Must possess desire and self-motivation to learn new technologies and stay abreast of industry changes.
      • Must possess excellent customer service, time management, organizational, and communication skill with the ability to establish and maintain effective working relations with internal and external clients, vendors and the IT teams.
      • Ability to support large user base in a clear, respectful manner both remotely, over the phone and in person.
        • Special Skills - The incumbent must be a self-motivated individual, able to communicate effectively with all levels in IT Services. Ability to enforce LeSaint standards concerning computer configurations and operations in a diplomatic manner is required. Must be willing to perform required maintenance such as re-wiring, crawling on floors, desks or ceilings and be able to carry computer equipment up/down stairs. As needed, must be able to work flexible hours when required to accomplish tasks during non-business hour to reduce impact to the business unit. Overnight travel may be required from time to time to support remote sites.
        • Customer Service Responsive to day- to-day issues identified by the business unit customer. Responds promptly and with a sense of urgency in order to minimize user downtime.
          • Task Management Organizes tasks and communicates changes and progress to immediate supervisor. Prioritizes work activities and uses time efficiently to meet deadlines.
          • Interpersonal Must communicate well, verbally and in writing, with peers, management and the user community; focus on facilitating and resolving conflict; maintain confidentiality; listen to others without interrupting; keep emotions under control.
          • Integrity Must treat people with respect, even under pressure; keep commitments; inspire the trust of others; work ethically and uphold organizational values.
          • Professionalism Must approach others in a tactful manner and react well under pressure; treat others with respect; accept responsibility for own actions; follow through on commitments.
          • Teamwork Performs as an active participant of the team and contributes to building a positive team spirit. Works collaboratively with other members of the development team and other IT Services teams.
          • Quality - Demonstrates accuracy and thoroughness in resultant work products; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
          • Quantity Maximizes productivity; completes work in timely manner; strives to increase productivity; takes the initiative to ask for additional tasks when assignments are complete.
          • Dependability - Follows direction, responds to management direction; takes responsibility for own actions.
          • Innovation - Meets challenges with resourcefulness and uses creativity when solving problems.
            Education and/or Experience

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision.

            Work Environment

            While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.


            Some travel will be involved in support of LeSaint's distributed facilities, as well as for training, events and meetings.

            QUALITY EMPLOYEES ARE THE KEY TO OUR SUCCESS! Since the creation of LeSaint Logistics, our commitment to a positive workplace extends beyond our facility walls. As a result, LeSaint Logistics offers a comprehensive group insurance program, competitive compensation, a commitment to a safe work environment, open and honest communication, and ongoing training of our employees.

            Headquartered in Romeoville, Illinois (near Chicago), LeSaint Logistics is a Top 100 third-party logistics (3PL) provider, developing customized, knowledge based, integrated supply chain solutions for customers from a wide range of industries. With more than 25 facilities across the United States, LeSaint Logistics offers comprehensive logistics services, from warehousing, transportation, and fulfillment to inventory management, dedicated contract carriage, hazardous materials management, and value-added services. LeSaint Logistics clients are supported by the company's TechKnow suite of real-time reporting and management tools to provide complete accountability and visibility of logistics processes.

Keywords: LeSaint Logistics, Bolingbrook , Bolingbrook, IL-Servicedesk Technician, Professions , Bolingbrook, Illinois

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