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IT Lead Support Analyst- Ulta Beauty

Company: Ulta Beauty
Location: Bolingbrook
Posted on: May 8, 2022

Job Description:


Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability-and is recognized that way. We've been defined as a "mature start-up." A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.

We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty.


The IT Operations Support Specialist will monitor and support enterprise systems, networks, applications and batch jobs. This position requires the ability to analyze and resolve technical problems and provide technical support for end users. Specialists will also be responsible for communication and escalation of major incidents and outages and must have the ability to communicate and work with a technical and non-technical audience. This position will be part of a high performing team delivering best in class IT services to the business and our customers.


  • Monitor and support enterprise systems including but not limited to; Windows and UNIX servers, SQL and Oracle Databases as well as cisco routers and switches.
  • Administer, monitor and support batch processing and job scheduling. System jobs include Windows and UNIX batch programs, SQL and Oracle stored procedures, SAP programs and other miscellaneous applications.
  • Monitor and support the end of day procedures for retail stores and ensure successful completion of nightly processing.
  • IT security administration for enterprise systems.
  • Use advanced troubleshooting skills to obtain and convey concise problem information for retail stores, corporate office and distribution centers and resolve or escalate incidents in accordance with established procedures.
  • Coordinate Change Control process through non-Production and Production environments according to policies and procedures
  • Maintain in-depth knowledge of IT Operations supported products and services.
  • Work with key business partners reporting on application performance within supported IT services


    Delivery and Operations:

    Application Support
  • Assists in the investigation and resolution of issues relating to applicationsIncident Management
    • Undertakes the identification, registration and categorization of incidents.
    • Gathers information to enable incident resolution and promptly escalates incidents as appropriateESSENTIALS FOR SUCCESS:
      • Bachelor's degree or equivalent experience
      • 2 year of technical support or IT experience
      • Strong written and verbal communication skills
      • Understanding of Microsoft products with the ability to diagnose application software and hardware problems
      • Understanding of IT Operations batch processing, monitoring of devices and systems and change control procedures
      • General understanding of retail systems
      • Ability to simultaneously and successfully handle multiple, disparate tasks
      • Strong customer service, organizational and communication skills
      • Experience with Linux command line or program scripting
      • Experience with an Enterprise Job Scheduler
      • Ability to lift 30 lbs.ABOUT

        At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

        We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Associated topics: data, design, developer, digital, ecommerce, front end developer, information technology, order, technology, web

Keywords: Ulta Beauty, Bolingbrook , IT Lead Support Analyst- Ulta Beauty, Professions , Bolingbrook, Illinois

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