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3PL Lead, Bolingbrook, IL

Company: Beko Home Appliances USA
Location: Bolingbrook
Posted on: May 17, 2022

Job Description:


Strategic day-to-day oversight running operations in multiple warehouses to promote, improve, and ensure operational excellence. Identify and define the critical capabilities needed to support Beko North America Supply Chain strategies to improve reliability, ease of doing business and customer satisfaction.

Duties and Responsibilities:

  • Develop process improvements to mitigate charge backs related to performance.
  • Develop tracking and improvement strategies around Key Performance Indicators such as on-time fulfillment, cost, and accuracy. Communicate these metrics to supply chain partners on a regular/set monthly basis.
  • Spearhead and manage quarterly business reviews for Beko's 3PL partners.
  • Maintain a 90% in-stock rate.
  • Responsible for managing and controlling performance, cost, and capacity of 3PLs.
  • Manage warehouse capacity requirements according to company growth targets, plan capacity increases of warehouses and 3PLs.
  • Ensure warehousing costs & invoices are in line with agreements and current stock levels and solves disputes with 3PLs.
  • Responsible for defining the warehousing strategy; new locations and distribution map, parallel with the company growth targets and makes sure customer service requirements are met (such as xx percentage of the demand are within one day distance).
  • Manage contract negotiations with our external fulfillment partners.
  • Manage manpower and equipment needs in 3PLs and make sure the necessary resources are allocated and being used efficiently.
  • Responsible for quarterly physical stock counts, monthly cycle counts and take necessary action to ensure any disputes are resolved.
  • Manage stock movements between and within warehouses and SKU revaluations in the ERP system.
  • Define and measure 3PL performance KPI's, and make sure the performance requirements are met.
  • Responsible for training 3PL employees for material handling, and prepare training documents.
  • Perform quarterly audits to 3PLs, report & define actions regarding mishandling.
  • Work on continuous improvement projects with 3PLs to improve efficiency.
  • Report damages and keep track of claims for mishandling products.
  • Ensure 3PLs are managing their daily operations in alignment with Beko's priorities and needs.
  • Develop and maintain communication processes to ensure smooth and efficient flow of accurate information.
  • Plan, prioritize, initiate, and manage integration projects (EDI) with 3PL partners.
  • Think strategically and provide input in the requirements and design process.

    • Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
    • Customer Service - Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
    • Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.

      • Bachelor's Degree in Engineering, Supply Chain, Logistics, or equivalent.
      • Minimum 6 years' experience in Supply Chain function is needed, warehousing knowledge is a must.
      • Technical knowledge in distribution, network design, and warehouse management terms and tools are a must.
      • Strong knowledge of software used to support key functional areas in the supply chain; knowledge in SAP-ERP and other systems related with SC processes such as Warehouse management and Transportation management is preferred.
      • Experience managing third party service.
      • Requires travelling min 50% of the time.
      • Advanced Microsoft Office (especially Excel, Word, PowerPoint) is needed.
      • Advanced knowledge in data analysis to analyze costs, rates, and other data is needed; six sigma certifications is a plus.
      • Exceptional analytical, organizational, and planning skills needed to optimize and drive efficiency in the end-to-end supply chain.
      • Strategic thinking, collaboration, and planning capabilities needed to optimize complex networks and maximize global capabilities.
      • Decision making, problem solving skills, delegation, ability to drive communication between all cross functional teams is needed.
      • Strong knowledge of data analysis and operations metrics is needed.
      • Experience in negotiating with external and internal stakeholders at all levels is needed.
      • Ability to multi-task and handle multiple priorities in a challenging, fast-paced environment is needed.
      • Must have strong negotiation, organizational skills, and extreme attention to detail.

        Physical Demands:
        • Occasionally required to lift up to 50 pounds. Push or pull more than 50 pounds with or without assistance.

Keywords: Beko Home Appliances USA, Bolingbrook , 3PL Lead, Bolingbrook, IL, Professions , Bolingbrook, Illinois

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