Customer Service Representative

Company: PLS Financial Services
Location: Bolingbrook
Posted on: January 6, 2021

Job Description:

Overview PLSwhich stands for People Location - Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 230 financial service centers in 12 states. Through our check cashing, lending, and our PLS Auto store, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are more convenient, transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Responsibilities Position Overview: Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures. Job Responsibilities:

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management Qualifications Job Requirements:
• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English/Spanish bilingual is a plus Physical Requirements:
• Must be able to sit and/or stand for long periods of time.
• Ability to lift 15 lbs.
• Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available. We strive to demonstrate our Core Values in all positions at PLS: Communication ? Customer Focus ? Integrity and Trust ? Teamwork ? Results

Keywords: PLS Financial Services, Bolingbrook , Customer Service Representative, Sales , Bolingbrook, Illinois