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Customer Service Representative II

Company: Window Works USA
Location: Bolingbrook
Posted on: January 6, 2022

Job Description:

Customer Service: $18 per hour

Type: Full Time

Benefits: Medical, Dental, Vision, 401(K0

Window Works is one of the largest specialty home remodeling companies in the Midwest. We make homes beautiful and energy efficient with the latest windows, doors and siding products. We have over 1500 5-star google reviews. Our employees love making people smile.

Job Overview: As a customer service agent you will be responsible for providing high quality customer assistance when responding to our client's needs. Customer service agents are responsible for assuring speedy and accurate resolutions for each client.

Making customer service follow up calls, assisting clients that have placed orders
Update customer files with accuracy and maintain documentation of all phone calls
Handle every prospect, customer, and co-worker with world class care
Adhere to company policies and procedures at all times
Strong confident phone presence
Make a great impression on every conversation

Excellent communication and listening skills
Excellent typing/data entry skills (system training provided)
Helpful caring solution-oriented attitude
Strong phone presence with strong verbal skills
Previous customer service/call center experience is a plus (but not necessary)
Attendance and punctuality required

HOURS : 40/ Week

$18 per hour

Job Type: Full-Time

Benefits: Medical, Dental, Vision, 401(K)

Window Works is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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Keywords: Window Works USA, Bolingbrook , Customer Service Representative II, Sales , Bolingbrook, Illinois

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