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Customer Service Rep

Company: Parksite
Location: Bolingbrook
Posted on: May 23, 2023

Job Description:

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. Responsibilities will include answering customer calls and providing prompt issue resolutions; data entry, preparing reports and processing new accounts and orders

  • Always maintain a positive and professional attitude towards customers and co-workers

  • Enter sales orders received via phone, email, or sales rep

  • Communicate with customer through various channels regarding shipping, invoice and back orders

  • Keep records of customer interaction, transaction, comments, and issue through CRM (Salesforce)

  • Ensure customer satisfaction and provide professional customer support

  • Achieve product, technical, and territory knowledge

  • Responsible for servicing and supporting existing accounts

  • Handle complaints, provide appropriate solutions and alternatives to meet customer needs

  • Building sustainable relationships with customers and co-workers

  • Run weekly back orders, hold for release and vetting reports

  • Manage large volume of inbound call and orders

  • Build strong relationship with territory manager and other internal employees

    Knowledge, Skills and Abilities:

    • Strong customer service skills both in person and virtually

    • Self-motivated and functions well independently as well as within in a team

    • Comfortable in multi-tasking environment

    • Superior organizational and time management skills

    • Microsoft Office experience


      • Track record of high performance in fast paced environment

      • Proven customer service experience

      • Proficient with Microsoft office products

      • Inbound and outbound call experience

      • Pronto experience preferred


        • Office environment - team orientated

Keywords: Parksite, Bolingbrook , Customer Service Rep, Sales , Bolingbrook, Illinois

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