Customer Service Rep

Company: Parksite
Location: Bolingbrook
Posted on: May 23, 2023

Job Description:

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. Responsibilities will include answering customer calls and providing prompt issue resolutions; data entry, preparing reports and processing new accounts and orders
RESPONSIBILITIES:

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  Always maintain a positive and professional attitude towards customers and co-workers
  
  
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  Enter sales orders received via phone, email, or sales rep
  
  
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  Communicate with customer through various channels regarding shipping, invoice and back orders
  
  
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  Keep records of customer interaction, transaction, comments, and issue through CRM (Salesforce)
  
  
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  Ensure customer satisfaction and provide professional customer support
  
  
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  Achieve product, technical, and territory knowledge
  
  
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  Responsible for servicing and supporting existing accounts
  
  
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  Handle complaints, provide appropriate solutions and alternatives to meet customer needs
  
  
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  Building sustainable relationships with customers and co-workers
  
  
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  Run weekly back orders, hold for release and vetting reports
  
  
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  Manage large volume of inbound call and orders
  
  
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  Build strong relationship with territory manager and other internal employees
  
  
  QUALIFICATIONS:
  Knowledge, Skills and Abilities:
  
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    Strong customer service skills both in person and virtually
    
    
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    Self-motivated and functions well independently as well as within in a team
    
    
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    Comfortable in multi-tasking environment
    
    
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    Superior organizational and time management skills
    
    
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    Microsoft Office experience
    
    
    Experience:
    
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      Track record of high performance in fast paced environment
      
      
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      Proven customer service experience
      
      
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      Proficient with Microsoft office products
      
      
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      Inbound and outbound call experience
      
      
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      Pronto experience preferred
      
      
      WORK ENVIRONMENT:
      
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      • Office environment - team orientated
        

Keywords: Parksite, Bolingbrook , Customer Service Rep, Sales , Bolingbrook, Illinois